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Ricki's

Ricki's

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Sherwood Park, Alberta, T8H 0P5, Canada
(780) 417-3854 www.rickis.com
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Dec 16, 2016
Rickis Clothing - Lost my faithful service all over a Jacket... December, 2016 I called customer service to inquire about a jacket. I bought this jacket last winter and used it for one season. The jacket started falling apart at the end of the 2015/16 winter season. This year more things started falling apart 1) the zipper piece started coming apart from the actual jacket 2) the fake hood hair came off the hood 3) the string to tie the jacket together at the waist came loos and started falling out on the other side, so no there is a long piece of string hanging down the left side. 4) the inside chest pocket has a hole in it, so every time I put something inside of it - It falls into the lining of the jacket I called Ricki's customer service and a lady named Crystal said that I could bring it back to ANY Ricki's department store for an option that they would offer me.. (whatever that means). I stopped by Ricki's in Emerald hills Sherwood Park Alberta, and left my jacket with the new girl who said she couldnt do anything but her manager would contact me in the morning. Their manager Linda called me in the afternoon and offered my $14.99!! Ridiculous considering I paid $120-150 CAD for this jacket. I may or may not have the receipt, and am currently checking my CC records, to see if I can find proof of payment. So many places offer these days to back their product, and normally I love the quality of Rickis clothing... but perhaps they should reconsider whether or not they are qualified to make QUALITY jackets that stay together for longer than 3 months! Thanks Rickis for making a low quality product, selling it at an overly marked up price, and not backing up your merchandise with any type of guarantee or warranty. I am not accepting $14.99 back for this jacket, I would be better off keeping it and letting my dog sleep on it. Wont be shopping at Ricki's ever again if this is not resolved. Sincerely, very unhappy ex- Ricki's Consumer.

Jan 13, 2017
Horrible

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Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
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