Jared The Galleria of Jewelry

Last time I wore a cross around my neck was 27 years ago. On December 22nd when I was browsing in Jared with my love ones, I was captured by a unique dark detailed cross. Weeks went by and I couldn't get it of my mind. So I drove two hours last Friday from the coast to take what I felt belong to me. But what made my experience even more memorable was the way the sale associate (Alex) allowed me to have a solo moment with my treasure. Her kindness, sympathy, and most importantly her professionalism would never be forgotten with my cross. Thank you and God bless...

I am sad to say I am only providing 2 stars. One for each poor experience I have had with them. The first experience with them, my fiance and I went there to look for a particular design he was hoping to find for his wedding ring. At the time the sales associate seemed eager to please. After reviewing a few books, she decided she needed to conduct more research and stated she would contact us with her results. This was a year ago. The follow up never came. My most recent experience happened last week.I decided to give them another go. I understand people can have off days or even weeks. They deserved another chance. I went into the store Jan 6th for a replacement chain for a very delicate pendant. The original chain was too delicate and had broken. Again the sales associate (a different lady this time) seemed very eager to please. After reviewing inventory and books, we selected a chain that would have to be ordered. It was a very inexpensive delicate chain that would fit with the dainty pendant. She advised me she would contact me when the chain arrived. A week passed and no call. I called back and spoke to the sales associate. She advised me due to a inventory management process my order was delayed, but she expected it to arrive that day or the next. Another week passed with no call. I called again to inquire about the order. The sales associate stated she was surprised it was taking so long and didn't know what the delay was. I asked her if she could please research what happened, as this was unusual for a delivery of one item to take so long. She called me back a few hours later to advise me my order was either never received, placed or otherwise. I don't understand why this was so challenging to accomplish. I am sad that I had to prod her to follow up to find out what happened. We could have known this a week ago. The lack of follow up that appears to be a culture at this location is unacceptable. If they cannot be trusted with small orders, why would I trust them with large, cost prohibitive ones? I will no longer do business with a culture that requires me to babysit the staff.

Jared is the BEST place to shop in Bakersfield, hands down! The show room is beautiful and we always find exactly what we are looking for. All sells associates are very friendly and knowledgeable. We do have our absolute favorite sells person and that's "Jessica" we love her smile and kindness each and every time. You also cannot get a better manager than "Zack", just like Jessica he also always goes out of his way for us. I would only recommend Jared to our friends and family. They will ALWAYS have our business! Robin Peer

Good location and good selection. But that is pretty much it. Pricing is obviously way over-priced. I mean it probably needs to be to pay for the lease. It is children friendly with a small playground and TV.

Definitely give these guys and gals 5 stars. Their customer service and team work is exceptional. A special thanks to Jessica for helping me pick out the a beautiful engagement ring and Pandora bracelet for my fiancé. She loves it.