Princess Bride Diamonds

They are a truly amazing establishment not just because of family-owned but their overall attention to detail attention to your needs it's beyond my expectations from a business. Over the past five years we've purchased six different items with 2 more that we just ordered at the moment. One of my favorite pieces from them was my engagement ring Lisa the owner was the one that attended my fiance and she is truly an amazing person I wanted a more expensive band because of the way it look but she convinced me to keep the one I had just because of the classic Sleek look of it and because the style of my other two rings that go along with my engagement ring. Her opinion is truly honest she could've easily agreed with me(more money for them) but that wasnt the case . They remember you and call you by your name and make you feel special honestly if I could give him 10 Stars I would but I can't but you get my drift. We will continue working with them for as long as we can thank you Princess Bride

We had an extremely negative experience with them. They went back on their word multiple times (i.e. price, time of service), were not transparent about critical issues, had inconsistent customer service, and displayed pushy and unprofessional business tactics. It was one of the most appalling experiences of customer service I have experienced. To be fair, they have a nice selection of settings and were really able to help us find a setting I like. We were already set on a few diamonds online but we wanted to give them a chance to have our business. They were very helpful in showing us diamonds in store and even had one shipped in that was similar to what I wanted. Weeks later, we went with a diamond online. We decided to replace the head and set the diamond with PBD to support them. Their cost and timing made sense, and we were planning to get our wedding bands from them too. We had upcoming events in which we were going to announce our engagement so it naturally meant a lot to us to have everything done asap. We had the diamond shipped overnight. Two days prior, I emailed them telling them that I found my diamond and wanted to make arrangements for the services asap. I didn't receive a response in those 2 days. Their customer service quickly declined after I got the diamond somewhere else. *They doubled the price they initially quoted us with no explanation. *They told us if our diamond was damaged during the setting, they would be in no way responsible. If they are setting or doing any type of repairs on your diamond or jewelry that you did not get from them...know that if there are any damages, it will be your loss and responsibility. I wish they had told us this upfront. *Moreover, they told us it would take 1 week to finish everything because they didn't have the head in stock. This was much longer than the initial 1 to 2 hours they told us. If we had known all of this, we would have set the diamond elsewhere to save us substantial time and money. Ring shopping is already a nerve wracking and emotional experience, and what was especially bothersome were the repeated, appalling comments they made after they found out we bought the diamond elsewhere, such as "Why didn't you give us a chance?", "Why didn't you tell me what you wanted?", and "I just don't understand why you didn't let us help you find your diamond." I was very uncomfortable and ended up apologizing (knowing they were potentially going to handle my expensive jewelery in the near future), stating that I am very busy and needed to make a decision. Why would I waste precious time having a jeweler bring diamond after diamond in when I had already decided on a diamond online? And were they really asking me why I didn't prioritize them over me in the search for MY engagement ring? A few days later, they re-emphasized that they would have no liabilty if the diamond was damaged and also stated the diamond was now deemed high risk to be set due to inclusions. It's a VS2. It was cleared to be set before after inspection by 2 of their employees, but then it became too high risk to be set after we asked what happens if there is damage during the setting. The unprofessional, jarring comments also continued. We had others look at the diamond (even a GIA graduate) under a loupe and microscope, and no one else saw issues. All these personal attacks and seemingly last ditch efforts to get business were excessive, petty, disrespectful, and very irritating. They caused a very stressful and negative situation. We ended up having all the work done elsewhere which cost us more and will take twice as long so I will not have my ring for many important events, but we chose that rather than to have anything further to do with Princess Bride Diamonds. Getting your engagement ring is one of the most special, personal experiences a girl will ever have, and it only comes once. The extent to which they disregarded and disrespected that for their own priorities is inexcusable.

A locally owned and operated location is always preferable to a chain store, in my opinion. That was what first drew me into the store with my wife. I was secretly looking for a new diamond engagement ring, since we couldn't afford one when we were first married 15 before. All I can say is "WOW". The staff is very friendly and helpful, and they work with you no matter what your budget. The only advice I can offer is to be honest. I'm sure you want to get the best jewelry for your money, and no one wants to visit a seller that tries to push you into more than you can handle. They treat you like family here. :) I've purchased 5 different pieces from them over the past 2 years, and each one was a steal, in my opinion. A Diamond ring, 2 precious stone rings, and 2 other items. They have a fantastic selection of rings, necklaces, earrings, etc. And they even have a jeweler in-house! I've dealt directly with the owner, as well as other staff, but Ashley is my primary Consultant. They know me by name, and I love the immediate and friendly service. I know this review seems biased, and I suppose it is. When you get service this nice, it's hard to go anywhere else. ~Nate Barber

My experience with Princess Bride Diamonds was exceptional! Lisa, the owner, is fabulous to work with and I love returning to the store just to see her and feel her positive energy! In addition to their gorgeous individually crafted jewelry designs, they offer a complimentary jewelry cleaning as often "as you wish" ;) I would give this store a 6 out of 5 stars! Thanks Lisa and team for everything!

I would recommend this place to anyone. Ashley was so friendly and personable and helpful. I brought my engagement ring in to be resized and I was happy with the quality and the turn around time (not too long; not so fast that I had suspicions about the quality). My engagement ring fits great now, and I am happy with the work they did. I will definitely be revisiting them in the future to shop for my fiance's ring.