Michael Kors Outlet - Jewellery - Milpitas, CA - VerView
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Michael Kors Outlet

Michael Kors Outlet

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2.4 Google Review
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532 Great Mall Dr, Milpitas, California, 95035, United States
(408) 957-7766 locations.michaelkors.com/us/ca/milpitas/532-great-mall-drive.html
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Google Reviews

Refresh Reviews 2.4
Apr 1, 2018
In order to rate I had to give them 1 star. I went into this store about a scratch on a watch I bought from them less than 24 hours prior with my Reciept. Spoke to the lady who was greeting people at the door with coupons, showed her my issue and then first things she said " how do I know you didn't scratch it yourself" I told her and showed her my reciept purchased less than 24 hours ago and I just wanted to replace the watch. She refused to replace it , so I then ask her for the manager and she said she was the manager. I then said ok can I get your name and corporate office number to report my bad experience. She told me no to her name and if I wanted that information to just go Google it. Sorry Michael Kors but as a military service member I took offense that she accused me of doing something bad to the watch..Why would I scratch the watch the first day I got it? I think she really just had it in her mind it to believe or listen to me...Sure hope it was not an ethnicity thing . Lesson learned to stay away from that store and maybe even Michael Kors if this is how they treat customers..
Apr 4, 2018
They are very Racist. They don’t even try to hide the fact that their watching you while you shop.
May 13, 2018
Only one word, Superb quality.... Excellent
Nov 21, 2017
Very rude staff and they misguided people. I was swapping a gift item with a lower priced item, and they refused to give either money or store credit.. Whereas in policy its written that store credit shud be given
Jul 25, 2017
Even though more people visited this MK shop more than the other high end stores, I must agree with other reviewers regarding the staff here. I was shopping for a small bag and was glad when Stephanie (employee making rounds in the store) helped me make a decision on color and size. At first, I liked her attitude and helpfulness, but as soon as I reached the cashier, she became a bit harsh when I rejected her suggestions to add a wallet to my purchase. I didn't appreciate the sudden change in attitude. Furthermore, the cashier paid more attention to gossip than ringing up my purchase. I'm not sure why the overall atmosphere at this place doesn't match the brand they're selling. I think I'd rather visit the MK store in SF than this one in Milpitas.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm Open Today
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm