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Carats Jewelry

Carats Jewelry

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3.0 Google Review
260 Lincoln Center, Stockton, California, 95207, United States
(209) 955-0715 www.caratsjewelry.com
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Feb 14, 2018
I asked the manager, whom I’m upset that I forgot his name (he’s a husky guy with beard and glasses), to wipe a bracelet I was buying before putting it in the box since it was in the display case being the last one they had. He remarked he would do it even though it was brand new. After I paid, he said he had to go to the back to find a cloth taking the bracelet with him. The professional thing to do would be to bring the cloth to where I was at the counter and wipe the bracelet and then use that cloth to place the bracelet into the box. Well, he came back with the bracelet in his paws as if I was stupid in thinking he actually wiped the bracelet. He placed the bracelet into the box putting fingerprints back all over the thing without even trying. Piss poor customer service especially on Valentine’s Day !!!!!

Aug 11, 2017
If i could only leave negative stars!! Poor service, doesnt stand by 1 year warranty. Purchased a rose gold pandora ring from this store LESS than 8 months ago. The ring hasn't been worn often. The ring is turning black and the metal is wearing away. I called the store and the clerk told me it was normal wear and tear. Without even looking at the ring or offering any repair advice for the $90. Purchase. I won't recommend this store due to the poor quality of items sold, the inadequate customer service and the disregard of warranty with pirchase.

Dec 11, 2016
Very friendly and helpful

Oct 29, 2016

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm
Wed:10 am - 6 pm Open Today
Thu:10 am - 6 pm
Fri:10 am - 6 pm
Sat:10 am - 6 pm