My fiance bought my engagement ring from this Samuel's Jewelers. Of course, we have a warranty that is supposed to cover everything, including the center diamond for the lifetime of the ring. My ring chipped 4 months after buying it. Yes, contrary to popular belief, diamonds sometimes break. It is painfully obvious that it is chipped on the side of the diamond in a star-shape crack and there is a very visible line across the entire center of the diamond. I, obviously, did not receive it this way. We went in and Dak and some lady assured us it would be replaced, it just needed to be sent out. I had a horrible feeling in my gut and it turns out I was on to something. They shamelessly called me back and are claiming the crack is a natural imperfection that was in the stone when we bought it and will not honor their warranty. I'm disgusted. DO NOT BUY JEWELRY FROM SAMUELS JEWELERS. I could go on..like the shady practice they have of including in their warranty details that you must get your ring inspected every 6 months for the rest of your life or the warranty is void. This may be somewhat common, but they do not tell you up front nor provide you this stupid paper you are supposed to keep to certify you're having it inspected. They hope if they can keep you out of their hair for 6 months, they'll never have to deal with you again. Service may seem great when you're there buying a ring, but that's not really the part that matters.
