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Kay Jewelers

Kay Jewelers

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1.9 Google Review
7700 E Kellogg Dr #Suite 1410, Wichita, Kansas, 67207, United States
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Sep 14, 2017
if you go to Kay's ask for Les she is wonderful and will go out of her way to help with whatever you may need. Les has been phenomenal with the replacement of my wedding ring.

Jan 27, 2017
From out of town, my wife took her ring in because it was broken, returned to pick it up, and she was unaware that there are two malls in Wichita. The lady helping was rude, and snooty, asked if my wife was even the person who dropped off the ring, said she was at the wrong place, and accused her of trying to pick up someone else's ring. Disrespectful and arrogant. The Towne West Kay employees were completely opposite! Great service! We won't return to this one!!

Feb 9, 2017
Extremely disappointed. A few weeks ago my Fiance and I went to Kay's to pick out his wedding band. We ended up deciding on a Tungsten band. He was sized and they said they would send it out to be sized. I was told we could pick the wedding band on the 9th of Feb (today) I went to the store to pick up the wedding band and the woman who was helping me looked very confused. She said "well that's odd, It looks like there is a note here saying this ring cannot be sized because it's Tungsten".. Apparently Tungsten can't be sized and you have to order the ring in the size you want. (the gentlemen who helped us out when we had first picked out the ring clearly didn't know this).. The woman then said, "We've had this for about a week, I'm surprised no one called you." I said "So did you guys order the ring in 8.5 size?" The woman clearly stated "No, we need to contact you first before ordering it" So I said "well can we order it?" She asked for the wedding date, which is the 24th of this month. Apparently the ring would be not available to come back in time by the 24th. The woman had very little to say and didn't apologize that no one called myself or my fiance to inform us they needed to order the ring, so now here we are 16 days away from our wedding and my fiance has no wedding band.. I asked the Woman how she was going to fix the situation , she said "I really don't know what to say, there's really nothing I can do for you". I requested for my money back. NEVER GIVING KAYS MY BUSINESS. This wasn't just a watch or a random gift. THIS WAS A WEDDING BAND.... way to go Kays.... You guys are terrible. You need to train your employees better.

Apr 1, 2016
DO NOT BUY HERE!!!!! My online order was deliver incorrect and Kay refuses to correct their technical error. I was actually called a LIAR by Chris the customer service rep. He told me that there was no way there could have been a technical error. (I assume this is because he has a master's degree in technology). I went online to order charms during their charm bracelet promotion and accordingly one of the charms I ordered was not eligible. (Even though the free bracelet appeared in my cart at checkout). Now even after I offered to return the ineligible charm and buy I different one they said, "You will not be receiving a free bracelet." Even after I told them I was going to return all of my purchase they did not care. (I mean really it is a $40 bracelet and they do not want to make it right for a long time customer. Also a customer that will be returning to obviously buy more charms). I should have just gone to PANDORA. One positive is Cindy who was a fabulous customer service rep, she should have Chris' job as she was so helpful, understanding, and caring about the whole situation. Kudos Cindy keep up the good work. I'm sorry you have to work for such an dishonest and non-customer orientated company. Just don't buy here, they don't care about their customers. If anything they think we are all liars and only want to take our money and run. Well I won't shop here, never again. Thank you Kay for ruining my wedding gifts.

Aug 7, 2015
Les was a great help in helping me to find individualized and meaningful jewelry pieces for everyone on my shopping list. When the clearance sales occurs, she always is able to find me great jewelry at great prices. Be sure and ask for her for all your special occasion shopping.

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