Zales

I dropped off my ring to get inspected and cleaned. After a few weeks they called me to go pick it up. I do not live near the area and had to drive an hour + to get there. Parking is hard unless you pay to park in the parking lots. I get into the store, the women “Cecilia” that assisted me hands me my ring I looked at it and notice right away a diamond was clearly missing! I showed her and she took her magnifying glass to verify and apologizes. Now I don’t understand how I sent my ring out to get inspected to ensure no stones is missing and it comes back missing a damn stone! Anyways she proceed to tell me I will send it back to get it fix and by next week you will get it back. You don’t have to wait another 3 weeks. I called customer service to complain. No one calls back to update me or emails me since they asked me for my email. I was expecting somebody to reach out from Zales but nope. A week goes by I called the store back because they never called me. Cecilia tells me the stone was actually not missing. It was stuck inside the prong. That’s just ridiculous! I explained to her the day I got it back and saw it with my naked eyes that it was missing a stone and you even checked with a magnifying glass to confirm it was indeed missing now it turns to my diamond is stuck inside the prong?! So when I sent my ring to get cleaned and inspected they just shoved my diamond inside the prong and sends it back! Great that’s what they do now at Zales repair! So to waste more of my time, Cecilia tells me it’s going to take another week because they are now rebuilding my god damn ring! This is by far the worst jewelry company and I will never shop with them ever again nor will I let them send any of my jewelry out for repair! I filed another complaint with the company and let’s see if they care about their customers or not! Also word of advise DO NOT GIVE YOUR CUSTOMERS AN EXACT TIME WHEN THEY WILL RECEIVE THEIR JEWELRY BACK when you are not sure! It only makes it worst!!

Unprofessional and rude employees. They seem to hire people that didn’t care about this job nor have any integrity. Overpriced mass production of cheap jewelry with cheap stones. They couldn’t even answer simple questions regarding if an emerald they’re selling is natural or treated.

Went here to look for solitaire studs for my sister. My mom enters the store and approached us. The lady, Raquel, that was there used her elbow to move my mom. It was awkward and upsetting. When she found out it wasbmy mom, she didn't even apologize. Unacceptable how zales hires these people

Sales associate- Haresh is such a helpful associate, he made our purchase very easy and hassle free. Also great store! His customer service is exceptional! :)

I left my deceased father's antique platinum, diamond, emerald and sapphire wedding ring with the Zales at Queens Center Mall to fix so that I could wear it on my wedding day. I was told that it our take one week to get the estimate and then one more week to fix the ring and that I would have it back in no more than two and a half weeks. I approved the estimate on April 18th, and was told again that it would take one week for it to be fixed. I waited and waited. Then I called, three weeks after I had approved the estimate. The sales people kept telling me, "oh, well this ring needs to have the estimate approved." Which I had done three weeks before. Then I was told, "Oh, yes, it should be done by next week." I waited another week. Then I get a call from the store saying that my ring had been shipped back by the jeweler with the work done and should be in the store on Wednesday, May 10. I called the store on May 11. And the salesperson said to me, again, "oh, well this ring needs to have the estimate approved." Meanwhile, there are no notes on the account, and no one knows about where the ring is. The person promised to call the manager and call me back that same night, but they didn't. And when I tried to call them, no one would answer the phone. I will be speaking to a lawyer, and will be calling corporate headquarters about this incident. I just hope they haven't lost my ring because it is irreplaceable and I will be pursuing legal counsel.