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Diamonds Direct Austin

Diamonds Direct Austin

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4.8 Google Review
11104 Domain Dr, Austin, Texas, 78758, United States
(512) 691-9950 www.diamondsdirect.com
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Google Reviews

Refresh Reviews 4.8


Dec 4, 2017
Where do I begin...the service, the experience or the product? All 5 Star. When you visit, ask for Jennifer. She's not only a certified gemologist, she's a great person. Before I met her I had bought a far below average engagement ring in the Bahamas and felt like it wasn't right. It was too good of a "deal". I came to Diamonds Direct and asked her about the ring and she immediately asked how long ago I bought it and if I still had time try to return it. She was VERY helpful in the process and got me out of an awful situation, I was able to return the ring. I wasn't quite ready to purchase a new ring after that so lost touch for a couple months. When I was ready I got back in touch with Jennifer and a couple other diamond dealers...I wanted to make sure I felt I was getting the right deal. She totally understood, never pressured me just to go with her and while shopping the price and quality I realized that she AND Diamonds Direct are the REAL DEAL!! Great people, great no pressure sales process and amazing value, I'm so happy I met Jennifer and was able to buy my fiancé a diamond she will adore forever.

Mar 23, 2018
Would be five, if they hadn't told me "we'll have someone with you shortly" and ignored me for 45 minutes until I had to ask someone else who appeared idle. Fix your system, get a sign in list or something. Otherwise, extremely happy with the staff knowledge, patience, and process.

Apr 14, 2018
I have worked with Richard Posey several times now and been very pleased with his knowledge and suggestions. Love the products and pricing!

Jan 25, 2018
Words can barely describe how happy we are with the service Ryan Ball provided us while choosing our wedding rings. He was a consummate professional, helping us make the right choices along the way. We will for sure be using Diamonds Direct in the future and will be asking for Ryan the next time!

Dec 9, 2017
My experience with Diamond's Direct and specifically, Kevin, was awesome. Very professional and an absolute pleasure to work with. New to diamonds and ring shopping it was nice that Kevin took the time to educate me and make me feel comfortable with the process. No pressure to buy and an overall great experience. I ultimately purchased a diamond else where based on specific requirements I was looking for in a diamond, but I highly recommend Diamond's Direct and Kevin.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm Open Today
Wed:10 am - 7 pm
Thu:10 am - 7 pm
Fri:10 am - 7 pm
Sat:10 am - 6 pm