REEDS Jewelers

I got my watch battery replaced and a couple links removed for $50. Not bad since other jewelers both local and chain refused to work on the watch because it needs a bigger tool. Gave Reeds a try since I figured if they can work on a Rolex they should be pretty good. Now the second hand on my chronograph is set slightly forward. I don't need to time things that precisely, but it's annoying that it happened. Glad It was just a ~$1,000 watch and nothing too fancy. It may be a one time thing, but I probably won't be purchasing anything from here. Definitely not a rolex/engagement ring.

I went in looking to buy my husband a wedding band and Mr. Tony Garcia helped me find exactly what I was looking for! Super friendly and very knowledgeable staff! Thanks to Mr. Garcia I will definitely be back when its time to pick out my own band!

Called for help on an item I had bought a while back. Person on the phone was very helpful and should be commended for the time he took with me.

The staff at reeds is awesome. They are extremely friendly and willing to answer all questions. Tony the Rolex expert helped me select the timepiece that I know will last me a lifetime.

I'm giving them a single star, because I thought that if I gave them zero my review wouldn't be posted. Over the last 2 months, I haven't had a single instance of positive interaction with this location. My wife bought me a G-Shock MTG a while ago with a warranty because of the price. I brought it back when this fiasco began because my wrist latch felt funny to me, seems the wrist pin had become faulty. I called Reeds and told them that I'd found an issue with the band or the pin, the lady that took my call (Patricia?) said to bring it in and the gentleman that deals with repairs would look at it. I immediately got up, drove across town and walked in to find out "oh, he just went home" - strike 1. She took my watch in the back to look at it and said that he'd need to look at it in the morning. I left my watch with a receipt and assurance that they'd call me the following day to let me know if he could fix it or if it had to be shipped out for repairs. "If it has to go out, it'll probably take 3-4 weeks before it's back. Make sure to keep your receipt because you'll have to have it to get your watch back". We'll get back to the receipt later on, I promise. I never received that call about my watch being looked at or not so I called - not the next day, but the day after. I spoke to another lady who told me that the gentleman that looks at the watches wanted to know why I'd replaced the wrist pin with an aftermarket one - strike 2. Why the heck would I put an aftermarket wrist pin in my nearly $1k watch when I have a warranty. At this point I was fuming pretty bad and demanded to speak to the store manager. She told me that she'd go get him and placed me on hold, when she got back on about 5 minutes later (dang that store must be big) she said that he'd gone on his lunch break and would call me when he returned. He called me around 5:30 and allowed me to describe the horrible lack of customer service that I'd experienced over 4 days. He promised that I'd get called when the watch was fixed and that it shouldn't take more than 2 weeks if it is just a wrist pin issue. I stopped in at around the 2 and a half week timeframe to find the same lady that I'd dealt with the 1st night who now told me that "it'll probably take 4 - 6 weeks to get it back". Okay, now I'm completely over this debacle - I just want my watch back. Flash forward to this Memorial Day weekend - remember that receipt that I "had to have", well that must not actually be the case. I was out of town and my watch came back in, they did call my house (I guess there is at least one thing they did right). My son answered to find out that he could pick it up with nothing more than a driver's license that showed the same last name - strike 3. Good thing my son is trustworthy or he'd have taken it straight to the pawn shop. If you are interested in customer service after the sale, this isn't the jeweler for you. I won't buy a single additional thing from them even if it costs me more money to get it.