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Fossil Store

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2.8 Google Review

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1201 Lake Woodlands Dr, The Woodlands, Texas, 77380, United States

(281) 292-4483 stores.fossil.com/tx/the-woodlands/the-woodlands-mall-8334

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Refresh Reviews 2.8

Bradley Franklin

May 3, 2018

I just want to say, I've been a Fossil watch wearer for some time. I always buy from the store directly for a few reasons. I always get taken care of no matter the issue and yesterdays experience was no different. Courtney, a young gentleman helped me with a revolving issue I had with one of my watches that kept breaking even after sending it in a few times. It was a little worn, yet he gave me the full sales price store credit to get a new watch! I was able to upgrade to a hybrid smart watch for a mere $10 more. I'm extremely pleased with the service I received, and will continue to shop here!!!

T Crabtree

Jun 13, 2017

One of the worst shopping experience as I have ever experienced! The sales girl was flat out rude, did not want to help me in anyway and then insulted the fossil purchase I had made previously. I will never return to this location. The employees could use some training on customer service and tact.

Marcy Hewitt

Oct 19, 2016

I had a great experience at the Fossil store in the Woodlands. My watch was sent off to be repaired under warranty. The employees waited on us immediately & everyone was extremely helpful. My watch was repaired in a timely manner & shipped back to my home. I will do business here again.

Mitchell Atchley

Oct 29, 2014

I've lived in the Woodlands for years, and own several watches from this store. I don't know if the manager there now is new or relatively new, but he completely kills the store for me now. He's very rude to customers, I've had two personal first hand experiences with him, but I've noticed the same demeanor and attitude to other customers as well. He has a very take it or leave it attitude that leaves people leaving the store in frustration and anger. I've even gone so far to contact Fossil corporate twice about my encounters, one involving myself and one involving my wife. Both times the corporate office stated that employees, especially managers shouldn't behave or speak to customers in the fashion he does and said they would have the area manager contact me. It's been months and I've not heard a word from anyone and the manager in question still works at the store. So, my word of advice, if you see a young white guy there that says he's the "manager", I'd just walk out of the store and come back later as the rest of the employees are generally nice and very helpful. I hate that one bad apple ruins the cart, but if I see him in the store, I'd rather just avoid the headache.

Andrew Weibert

Jan 18, 2016

Great fossil store. Even when I had a customer service issue here, they were very helpful.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm