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Kay Jewelers

Kay Jewelers

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2.1 Google Review
6002 Slide Rd #D-9, Lubbock, Texas, 79414, United States
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Apr 24, 2018
If I could add stars to this review I would. I don't usually leave reviews but today is a a good day for a good review. I recently noticed that one of the prongs on my engagement ring was off and the diamond was a bit exposed. I took in my ring in and Emily was so quick to get pictures taken and the ticket in the system for my repair. She emailed me the pictures while I was in the store and made sure that I got them! A few days later I realized that I was going out of town and was going to need my ring much sooner than it was supposed to be in. I called and Grace was so amazing. She didn't promise that it could happen but made me feel valued and said she was going to try her best to do what she could to get it in time for my trip. She called me back and said that it could be done! I am very pleased with both Emily and Grace! Thank you so much for all you do!

Feb 22, 2018
Poor customer service after the sale... we sent my fiancé’s ring with them to get it matched up with her newly bought enhancer, the enhancer was perfect but her 1 year old engagement ring got sized 2.5 sizes bigger for no reason... no one there can help us besides our sales person (who was great by the way) but the area director still hasn’t contacted us as promised... we were told he did come up with a solution but no one seems to know what he meant and is not willing to call him or communicate what needs to be done... this type of service after the sale has lowered my 5 star experience to a 1...

Mar 26, 2018
HORRIBLE. good service when they are making a sale. Horrible service when they won't refund you your$900.

Nov 9, 2017
Bought my wife's engagement ring here. Diamond fell out of the ring about 2 years later. They have a warranty system where you have to get your ring inspected every 6 months, well that only counts if they actually log that you came in, which apparently they don't. Even though I paid a lot of money for their warranty, they didn't log the last time that we came to get it inspected so they refuse to honor it and any conversation with them results in them blaming us for not making sure they did it.

Sep 11, 2017
I have been a loyal customer to Kay's for years and the first experience was great however lately the service has been just awful! When calling about my ring the First Lady was really rude and sounded super annoyed that I didn't have a claim number, in an email I never revieved and no it was not in my junk mail either! Then the second lady got in and proceeded to tell me "the email may have gone to junk mail" nothing was sent. Every time weve gone in store we have had to wait over 20 minutes for help overall just tired of the awful customer service.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm