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Kay Jewelers

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1.4 Google Review

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701 Lynnhaven Pkwy, Virginia Beach, Virginia, 23452, United States

(757) 486-2433 stores.kay.com/va/virginia-beach/701-lynnhaven-pkwy-.html?cid=YEXT

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Corey Palmer

Jan 11, 2018

I was calling to ask if I brought a watch in that I recently purchased elsewhere, would someone be able to validate the authenticity. Their reply, "I don't know, but we do sell those here." I asked for the particular watch, if it was in stock so that I could compare there's to the one I bought from a 3rd party, "Bulova Curv". Their response, "I don't know, you'll have to come here and look for yourself". Seriously? You can't look at your handful of Bulova watches to tell me if you sell that particular Bulova model before I drive 30 minutes to do exactly that with my own eyes?

dan ostberg

Mar 8, 2018

My wedding ring broke. Paid too much for a cheap ring. Now I have to do it again because I have credit with them. After this, I quit kays. Zero stars

Tess Yap

Dec 16, 2017

I didnt feel pressured to purchase when I went there. Bought a simple band, almost paid the same amout for resizing and engraving. I was persuaded on type of fonts guy said itâ€™s the best option so itâ€™ll show up. Ok thatâ€™s not that big feal but didnt sit all that right. But the problem is that I called to follow up if my ring has arrived the day before the promised date, the guy on the phone has never an intention to help, he told me that all their computers are taken up and he cant look up info right then. Then I asked if he could call me back when they are not busy, he flatly refused my request, he told me to just call back later. How the heck am I supposed to know when they are not busy?! I guess they prefer for me to harass them on the phone. I swear I am very tempted to go there to bluntly tell them face to face. I feel like they are quick to help for sales but when you bought their product, they are no linger willing to help! He clearly said they have a lot of costumers on the floor and pretty much I am no longer important. Well, I am offended coz I am still one of their costumers who already fork out the money!!

Kayle Brooks

Nov 11, 2016

TERRIBLE STORE. My boyfriend took me to this Kay's to get an idea of what type of rings I liked the most and made it clear to the two ladies helping us that we would not be making any purchase today that it was strictly to look. The lady in charge asked to speak to my boyfriend alone and the other woman took me off to a different section of the store... While off looking at other jewelry the lady who had asked to speak to my boyfriend alone started nagging at him to buy me one of the rings is tried on, he explained to her again that he wasn't going to be making any type of purchase today and she then proceeded to ask him if he really loved me and actually wanted to marry me telling him that if he didn't buy it for me today that he doesn't love me. I had no idea any of this was being said or going on being that I was at the other end of the store and all of a sudden my boyfriend comes storming past me angry and upset at what she had said.. Needless to say, this is POOR customer service and that is NOT how you make a sell. Shame on you.

Nathan Kennedy

Jul 21, 2016

Very nice selection, and the staff is always very helpful and never pushy. We've gotten lots of jewelry from here and never been disappointed.

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Opening Hours

Mon:10 am - 9 pm

Tue:10 am - 9 pm

Wed:10 am - 9 pm

Thu:10 am - 9 pm

Fri:10 am - 9 pm

Sat:10 am - 9 pm