Neo 1 Paint & Decor

Went here recently to get paint and primer to cover a dark wooded surface. I was looking for the most suitable paint and advice on the best process to avoid paint chipping. I brought a sample in as a referrence. The lady was very nice and helpful - she really sounded like she knew her stuff and the other workers there asserted that she has many years experience and knows her stuff. I took her advice and followed it thoroughly. After a few days and many hours of application and drying of the primer and top coat I took my fingernail and lightly rubbed it across the surface..... all the paint came off with ease - right down to the original surface. I took the samples back in and showed the lady and she was puzzled. Her final conclusion was that the original surface must have been sealed with an industrial grade that kept it from adhering (this was dead wrong btw). On the lighter note she was nice enough to offer me a replacement primer (different brand) but said she didn't offer this primer in the first place because the paint has to be applied within a few hours or else the top coat will repel. I took the new primer and a deglosser (which someone else recommended elsewhere) and started over again. Upon applying the new primer I called the store and asked for the lady to clarify how many hours I needed to wait between the primer and topcoat. She was away and a different lady answered the phone. Her response was "go by what the other lady said because she knows what she is talking about." I repeated myself saying "yes, but I just need to know how long to wait... I think she said 4 hours but don't know for sure". Her response was "yes just go by what she said, if she said 4 hours... go with 4 hours". I had to tell her a third time that the issue is that I don't remember what she said. Again, she said the saaaaammmme thing..."yes I understand, she is experienced, just go with whatever she said". I was dumbfounded by the disconnect. Just a simple response of "I don't know" or perhaps when she may be due back at work to answer my question would have been suffice. I ended up leaving the new primer on for days anyway... and discovered the hours between coats was nonsense - The paint never repelled or anything. I also found the flocked roller I used (which she recommended) was leaving blotches. I went to the dollar store and got a plain foam one and it worked 150x better. In hindsight I kind of blame myself for depending on a paint sales rep for advice. Again she was very nice and I believe she was truly trying to help, and I'm sure she offers a lot of good input on certain jobs. But my guess is a technician who has been out in the field for many years probably knows more (from experience) than someone who has been selling the products in the store. I won't be fooled again by someone else's assertiveness.

Great service everyone is very pleasant and helpful

Quinn and Jackson were amazing to deal with. Quinn helped to pick amazing colours and Jackson made excellent suggestions regarding decorating. Quinn has a real eye for colour, we were quite amazed. Both of them, as well as other staff, were friendly, helpful and went out of their way to make dealing with Benjamin Moore such an enjoyable experience. While the quality of the paints speak for themselves, the staff are excellent representatives of the product. They really know their "stuff". You won't be disappointed enlisting their help.

Neo 1 Paint & Decor is the best - the ONLY place to buy paint! Fantastic customer service, expert advice, and quality products - what more do you need? I have had the pleasure of dealing with several of the staff and each offers excellent knowledge in the areas of colour and design. My recent painting project was a success because of Neo 1 - thanks!

Went in looking for colour advice. Asked the women working there (after waiting 5 minutes as she repeated the same advice to a customer 10times) for a "true grey" she looked at me like I was stupid and then continued to treat me as such... With the most blank expression on her face. I will not go back.