We used this company to paint our entire house from top to bottom. When the owner/salesman came out to look at the house, it was as if he was appalled by the state our house was in. Didn't think that them coming out to give an estimate would include being looked down upon. Now our house wasn't Homes & Garden, but we aren't hoarders either. That was very off putting, but my Mom trusted them since they had done an okay job at her place. We were told what to clean before they came to do the job, so that is what we did. We were not sure why we were doing the prep work for THEM, considering how STEEP the quote was that we were given, considering our house is less than 1500 sq ft.
Fast forward to the 4 days they were here, we had to stay in a hotel at our expense while they did a lack luster job & sloppy service. They were told we were getting new floors, so they made an executive decision to not put anything down while painting the walls down stairs. There was a large border of white paint on the edges of the floor ALL through the downstairs area. They didn't bother to ask when we were getting new floors or if that was even okay to get paint on the floor. I'm not talking drips on the floor, I'm talking full on paint inches wide & thick. They took a roller and painted the baseboards and the floor simultaneously. They painted over dirt that was stuck on the walls, and hairs that came off their rollers/brushes so the walls look bumpy in places now. No texturing was included and with as MUCH as charged us, it definitely should have been. There was still paint showing thru the walls in the master bedroom along with paint drips everywhere throughout the whole house. Not to mention the mounds of dry wall that were scattered all throughout our living room, and a lovely drywall dust/film that saturated the entire downstairs area as well. And more... I wish I could include pictures to show the disarray of how our home was returned to us.
When we finally were able to come home, we inspected their handy work throughout the house & noticed all the errors. My Mom called the owner to ask him to come back out to show them all their mistakes so they could fix them. At first when he came over with one of his main guys, he was extremely condescending & aloof about our complaints. The owner finally admitted that they had missed things yet still treated us like we were being overly critical.
The main guy that came out & did a lot of the work argued with us about the floors being painted. He said that he was told we were getting new floors which HE interpreted that it was going to be replaced shortly after. That was not the case as well as he didn't even ask if that would be ok. He was never told a time period of when the new floors were going to be installed. We had to live with that mess for over a month. It caused allergies from the dust left behind (they claimed that they "shop-vac'd", but there was much debris left behind.) that ruined my contacts in my eyes (found this it out an emergency eye appt I had to make) and had to put drops in them for 2 weeks and couldn't wear contacts til the new floors were installed. I didn't have a spare set of glasses or other contacts either. Not fun to be blind or have to run out & spend money on a pair of glasses just so I can see again! So now...OUR house looks beautiful with all the other renovations, MINUS the chunky baseboards and debris painted onto our walls permanently.
End result was they fixed the mistakes THEY THOUGHT were appropriate.
We were excited about having our house renovated, but they seriously took our joy away by hiring them at all. If you have a spotless house & don't care about being ripped off, then use them...If not, go elsewhere!
Ron De Brabant
HisonlygirlTM
