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Gray's Paint, Belmont

Gray's Paint, Belmont

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3.0 Google Review
601 Ralston Ave, Belmont, California, 94002, United States
(650) 345-0800 www.grayspaints.com
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Sep 8, 2017
Hope you know exactly what you want and where to find it because you won't get ANY help! Been in a few times as it's the closest paint store to me and doing a remodel makes it convenient. However, you won't get a "hello" / "can I help you with anything" / "let me know if you need any help". They just stand in the back talking amungst themselves, never offering help. I decided that I ever go to a store with such crappy customer service.

Sep 14, 2016
Common courtesy lacking from employees. I am surprised and disappointed. I called with only 8 minutes until closing, saying I was a passing Hillsdale and asked if it was possible for a paint be mixed. Was informed that was only possible if I had an account. I said "Fair enough," and that as I was close, I would try and get there. I arrived in the parking lot at 5pm - at front door at 5:01pm. The store was literally lights off, locked and closed. Employees at the back door. Those are their hours and I truly don't have any issue with that...what I took umbrage to was the staff's "Okay..." when a simple reminder to me, as a prospective customer that 5pm firm was closing and that would allow them no time whatsoever to grab my primer and sample, and I would have totally understood. Fairs fair! However, hoping to pick up my paint last minute, and having experience that many stores can slide 10 mins to ring up a sale, I gave it a try, rather than just continuing to Orchard Supply. To allow me to continue to drive to the store, without a simple, polite reminder that arriving at 5pm wouldn't work, I find smarmy and disrespectful.

Oct 21, 2015
Grays Paint & Wallpaper is the best paint store in San Mateo, because they have the most knowledgeable employees who seem to jump up to the counter with a smile, ready to help you pick a color or tell you the proper way to apply the products to get the best job and outcome. I have always had the best service from this store. Never again will I go to a chain store like Home Depot or Lowes for paint or wallpaper. Grays Paint & Wallpaper is where the Pros work. Great Store Manager who cares about his customers. We love this place.

Feb 13, 2016
Great customer service and excellent knowledge of there products and advice on how to do the job.

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Opening Hours

Mon:7 am - 5 pm
Tue:7 am - 5 pm
Wed:7 am - 5 pm
Thu:7 am - 5 pm
Fri:7 am - 5 pm
Sat:8 am - 4 pm

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