So Unique Painting & Decorating

THE WORST! • Bad Quality • Bad Bookkeeping • Bad Attitude This job was supposed to take ~30 days. It took them 92 days when they finally were relieved of their duties. The quality of the work was horrible. They did not prep the walls, so when the blue tape was removed….so was our texture….and instead of fixing the texture, they just painted over it. They didn’t caulk jambs. They didn’t vacuum their sanding mess before spraying door jambs. The list goes on. Pretty much everything had to be painted multiple times. Our general contractor is still fixing their mistakes….at his own expense. After they left, and unfortunately were paid IN FULL, we found out how unprofessional and unorganized they really are. When the contract was signed in January, Bob Range actually brought the wrong contract (higher price dated September 2016 not January 2017) for our general contractor to sign. The contractor’s names were similar, but the addresses were very different (Dublin vs. San Jose). The amount did not even line up with the 20 day preliminary lien notice they sent me. I contacted them in hopes that they would make things right. I was sure wrong. Below are some of the written responses I received from Bob in email after numerous requests to speak to him by phone to clear this item up: -“I am so glad we are finished and won’t ever have to return.“ -“I don’t know what the final amount ended up being and really do not care. “ -“Please leave me alone. “ -“I don’t care what you are showing me. “ -“End of story. “ Then I gave them a chance to correct their mistake before writing a review and received these comments in the email response: -“Leave us alone. “ -“Don’t send me anymore e-mails as I will delete them if you do. “ I couldn’t let it stop there because the price discrepancy was so high….I wanted an answer to why I had someone else’s contract, so I responded with the simple question of why did you have our contractor sign the wrong contract? It was only then that he decided to review his mistakes. He tried to smooth over his extremely rude responses and confirmed that we had the wrong contract….. I was trying to tell him that from the very beginning, but he had refused to look at the details. He then tried to turn the situation on us stating we did not pay him in full…..another mistake, sloppy bookkeeping because he didn’t record the final check our general contractor gave him, but his partner, Mark Newton, had signed off of receiving. He then had the audacity to say it is certainly not his fault that our general contractor signed the wrong contract. It most certainly is…..Bob is the one who gave it to him in person and Judy in the office emailed to the general contractor for his records. Do yourself a favor and find another painter who will do a quality job and appreciate your business.

awesome