Better customer service from your managers. I went in to your La Mesa store to buy 4 gallons of white paint and 4 gallons of matched red paint. It wasn’t until after my red paint was made that I was told that you were out of single gallons of white paint. This baffled me. How does a paint store run out of gallons of white paint. I was also upset that I was told I had to go to another store to get the white paint. The store clerk told me that the paint would be in later that day and that I could come back. That wasn’t very helpful. It then dawned into me that maybe they had 5 gallon containers of white paint. I asked if they had 5 gallon containers of white paint and they said yes. I asked the store clerk if I could get the 5 gallon container at a discount, since they were out of the single gallons. He said that his manager would have to approve that. I said ok. Then he quickly said that there was nothing he could do. I said that he didn’t even asked his manager??? Here’s the kicker, his manager (Josh) was sitting next to him. I then turned to the manager and explained to him what was going on, as if he wasn’t listening the whole time. He said he could give me $1 off each gallon. I said that wasn’t much of a deal, being they waited to make my red paint before they told me they were out of white paint, and that I had to go to another store to get the white paint. He said there wasn’t anything he could do. I then told Josh I wasn’t going to buy the red paint and that I was just going to go to the other store. He said I couldn’t do that after they made it. I told him I didn’t think he was trying to help and that I’ve spent over $900 on paint there. He quickly got up and got a 5 gallon container of white paint and gave it to me at a discount. My customer service experience at Sherman Williams wasn’t a good one with Josh there as the manager. So no, I’m not likely to refer people to your store.
