Freeland Painting Suwanee

I heard Doug speak at a Gwinnett Chamber event and had his card in my wallet. My husband and I decided that with our baby coming in June that is was time to get our popcorn ceilings removed upstairs because it was coming down in the nursery. Matt Holland was quick to respond to me with coming out to do a quote. He was very responsive and patient with me and all my questions. The crew who came out to do my house was a 2 man(and woman) team and they were awesome! They were also very patient with my questions and me going to check to make everything was covered which is was! They were both very nice and hard workers! My ceilings look amazing! I HIGHLY recommend them. I am a very happy customer!

Our horror story with Freeland Painting started in June of 2017, the job was finally ended by us on August 2017 due to poor workmanship and lack of communication. We contracted to have our house painted and our deck stained. Over the course of our project there was a lack of communication from Freeland and major mistakes made. We had 3 separate crews work on this project. Two were newly hired subcontractors, one left after the first few days of painting and one was fired before the end of our project by Freeland. The second crew had been taken off another Freeland project and put onto ours as their last chance. First mistake, they painted the roof of our enclosed deck area, this could not be removed and stained. Second mistake, we asked for semi transparent oil based stain, they applied a water based stain which looks nothing like the oil based. Third and the most egregious mistake was they applied 3-4 coats of the water based stain to the deck. The poor application of the first coat of stain led to multiple coats being applied to cover up the unevenness of the stain. This led to a deck that was pretty much solid in color, none of the wood grain on our 9 month old deck could be seen. When we complained, Doug told us the deck looked beautiful and what a great job had been done. Excuses about how the wood absorbs stain differently were made although they never did test patches beforehand to determine this. At the end we were very unhappy, the owner Doug refused to remove the stain and demanded payment. We refused, went to court and learned the hard way the law favors contractors. As long as the work had been completed we were obligated to pay and the risk to choose a dark stain was our fault somehow. Several offers from each side prior to court were made, each of Freeland’s offers came with a stipulation of a non–disparaging clause. Meaning we would not be able to post negative reviews about our experience. We refused and paid the price. Attached are pictures of our deck, this is a small sampling as we took over 30 during the project. One shows the handrail they missed and that’s after final inspection. One shows a picture of deck wood I stained by brushing to give a comparison of what we wanted vs what we got. This is the best visual example of the horrible quality we received. Again we wanted semi transparent deck stain. The other pictures show how horrible the first pass of deck stain was applied. As you apply more stain over existing stain it becomes darker and uneven. This is the quality of work Freeland does. The picture of the worker sleeping on the job at 3pm serves as a good example of their attention to detail. Aside from the deck the house painting was mediocre. No prep except for pressure washing was done. Areas that needed some sanding prior to paint were ignored. I’m not real sure the carpentry repairs were done correctly either. Hindsight is 20/20. Here are some interesting facts, Freeland has been in business for 15yrs according to Doug’s testimony in court. At the time of our contract there were only 5 google reviews, 15 or so reviews on yelp and about the same on kudzu. A majority of the reviews were from before 2015. Amazing that a business this mature only has a handful of reviews over the past two yrs, how many unsatisfied customers settled out of court or with Doug in return for no negative reviews. If you want a transparent or semi transparent stain on your deck, do not use Freeland. If you hire Freeland be aware major mistakes will not be resolved, Doug will tell you Freeland did the best job possible. Most contractors would try to resolve any issues to make the customer satisfied in order to prevent negative reviews. Doug and Freeland Painting did not care at the time about our level of satisfaction and would rather take us to court and attach a non-disparaging clause to any settlement. Is this the type of integrity you want in a contractor that you’re spending your hard earned money on?

I cannot recommend Freeland Painting enough. They provide great customer service and even better results. I will definitely use them again next year once it warms up and exterior painting can resume.

Doug and his crew took care of us. They do such fine, professional work. Thank you.

5.0 star rating 2/2/2016 I've had Doug's crew paint the exterior, install a new roof, and pressure wash the house and all of the concrete on the property, completely to my satisfaction. On time and done when promised, all at a more-than-fair price. I recommend Freeland Painting. JB