I own a painting contracting company and spend a good amount of money at Sherwin buying paint and materials. On December of 2016 I bought a Graco 395 paint sprayer that costed me $900. A coupled months passed and the gun started to get jammed/stuck every time I needs to release it. Concerned about the issue I went back to the store to tell them what was happening and what they could do to help me with this situation. The manager at that store, who I have bought plenty of paint/materials before totally dismissed me and started to tell me I was lying to him. I kept trying explaining him what was happening with my poor English and thick accent and he kept dismissing me. I did not have enough English to argue back and explain that I did not do anything wrong with the gun and that the gun was malfunctioning, but he did not care. With a such reputable company It baffles me that you employ such people. They kept telling me I was tricking them... what is that?!? I paid $900 to use it for work and I do not have time to be lying or tricking anyone, my bills are paid on time at sherwin Williams and I deserve respect. I just want a machine gun that works so I can make my living. Tired of trying to explain or make them understand I ended up paying another one, money is not the issues here. The problem is much bigger than that, is the way I was treated and the way they talked to me. Made me feel like garbage. I am very disappointed on what kind of employees such a great and reputable company brings in. Please do your research before employing people with values. This review is not to be bashing the company is about the company knowing what kind of people are representing them. Thank you!
