CertaPro Painters of SW Metro

I had the best experience ever with the team from CertaPro Painters! They went well above my expectations with preparing the house for paint and attention to every little detail. Gladys and Edgar were amazing to work with. Even though it was hot and humid every day they were always smiling and laughing and happy to be working. Every expectation was met and then some. Thank you!

The reviews below are phony to the point of being laughable and almost certainly plants. Please note that Benjamin McCracken is an employee of this CertaPro and is the “salesman/project manager” mentioned below. How is that unbiased? An honest, ethical and responsible business does not need to plant reviews, nor does it need employees to honk its horn. You want to know about CertaPro? Read on. In June of this year CertaPro Painters Southwest Metro was hired to paint a small bedroom in our home, to include removal of the “popcorn” textured ceiling and installation of a “knockdown” textured ceiling in its place. A great many issues cropped up in the course of this project. Please see my reviews filed elsewhere for a partial list. Suffice to say that this project was a complete and utter disaster right from the get-go, resulting in a couch of ours being covered in ceiling debris and paint. The incompetence of the crew that was sent out to perform the contract can only be described as stunning. Even the salesman/project manager and company owners were appalled at the work performed and openly stated so. The salesman/project manager subsequently marked several dozen areas of concern with red Post-it stickers. He would have marked more had he not run out of stickers. On August 10/11, seven and a half weeks later (!), CertaPro sent two different crews and, finally, did an adequate job on the walls and ceiling. The company owner replaced the electrical outlets (but not the switch) that had been painted over and the salesman/project manager spent a couple of hours cleaning up the woodwork. Shortly after the initial attempt at providing quality work CertaPro hired and sent a professional cleaner, twice, in an attempt to rectify the damage done to our couch. Both of these attempts failed to remove much of the ground in debris and paint. The end result is that the couch is permanently damaged and in need of new covering. There can be no question that CertaPro Painters Southwest Metro is responsible for the unresolved damage to our property. CertaPro Painters Southwest Metro has, indeed, acknowledged responsibility for the destruction of our couch and stated clearly that they would “take care of” the problem by means of arranging to have the couch reupholstered. They have now changed their tune after finding out what the remedy to the issue will cost. The original project could have been accomplished on June 20th by a crew performing to the set of professional standards the contractor claims to employ. Instead, two and a half months later, we have the remaining problem as an unresolved issue. CertaPro Painters Southwest Metro claims to be a professional business which deals with their customers in an honest, fair and ethical manner. They now have an opportunity to demonstrate that claim rather than just talk about it. Their “100% Satisfaction Guarantee” should not ring hollow. There are plenty of painting contractors in the area who employ competent crews and do quality work. CertaPro Southwest Metro is not one of them and I highly recommend you look elsewhere. Please do yourself a favor and research further reviews and BBB complaints for yourself. The common denominators in regard to substandard work are there for all to see. My experience with this company is hardly an isolated one. As to the owner's response: You say you sent a different crew to "complete" the project when, in fact, the project needed to be totally redone from the ground up. You say you have incurred expenses well in excess of project cost yet your crew supervisor states he paid those "out of pocket". Which one of you is lying this time? The "one spot of paint" is yet another lie. You were sent a series of photos and are well aware of the much more extensive damage. I could go on. It is also untrue that other reviews are the same, cut and pasted, as this. But thanks for pointing them out. The points I made here and elsewhere are the truth. Why take a chance on becoming one of the "one or two of our projects" that are utter failures?

Certapro painters just repainted the exterior of my home. Sara was able to help me out with colors with a very thorough color consult! She took me out of my comfort zone with a lovely navy color and now our neighbors are constantly complimenting our home. Felix and his crew are amazing and Janney at the office is so responsive! My go to painters!! :)

I was prepared to rip drywall down to the studs as it was in such bad shape from a previous companies attempt to remove wallpaper, mud, and repaint. Fortunately before doing so, I called CertaPro, their team came in and assured me they could repair the walls. I will admit to being skeptical but took a chance as they offered 100 % satisfaction. The good news is I was surprised for a number of reasons, they arrived ON TIME, protected the area, did a outstanding job on fixing and painting the walls, and the cleanup exceeded my expectations . In short 100 % satisfaction. To me the "key" in rating any service is "would I hire them again" and the answer for CertaPro is a resounding yes. Can't say enough kind things about this team, from the office staff to the paining crew. Top notch!

Certapro painted the exterior of my 3 floor house last fall. Sara was so knowledgeable and friendly at the initial call. They were able to complete my project before winter and my entire family was complimenting colors during the holidays! Their prices are good and the quality of their work exceeds expectations. Carlos did a fantastic job! Thank you Certapro!!!