DFW Painting

First and foremost....they subcontract. I didn't know this until the first day i came home and all the painters had their shirts on inside out leaving their true business name barely visible. On to MY story. I met with a DFWPainting rep, who through the process was very good. He tried to meet all of my needs and keep me happy but the company as a whole fell short. We hired them to paint several areas in our home, including our kitchen cabinets. My first and last statements to them were "Our main priority is these kitchen cabinets. We want your best guys that know how to antique glaze". I showed them examples of what I wanted, a solid cream color on our cabinets and then a brown antique glaze. I was told, "No problem we can handle that, do it all the time." I had no reason to think otherwise, I even saw a finished job picture here on Yelp from a 5 star rating. Anyways, on three separate occasions, I came home and was horrified by the "antique glazing" that the contractor put on our cabinets. I'll upload some examples after this review. Most of it looks like a black sharpie was used to draw around the grooves in my cabinets. At one point I sat the contractor down and showed him videos on Youtube of antique glazing methods. I could tell without a doubt he had never done it before. He even asked me "whats in their can?" referring to the stain that they were wiping onto the cabinets. My project was a $10k project for DFWpainting and this is the "best cabinet guy they had...for me". Anyways, not being happy I told my rep this wasn't going to work. The painter had 3 different attempts at this and we were nowhere near to being happy with the results. At this point, i was told they could send some of their "employees" to finish it up...guys they knew could do it correctly. I agreed this was a good option. The very next day when i spoke to them i was told the employee painters were tied up and would be for a very long time. Their solution at this point was to remove the Antiquing from the quote, and call it complete. So now i have to hire another company to come complete the job. Which will be hard for me to do because DFWpainting only took $800 off the final price for not doing the most time accumulating task. No pro painter will touch my cabinets on a glazing job for $800. On the first picture you see they were getting closer to what we wanted. They finally used brown and covered the whole cabinet but it was uneven and had brush marks all through it. Nothing like the other reviews here Other issues: 1. Our roller shades were not taken down as i was told they would be. I came home the first day and had paint on them which we cleaned the best we could but it is still visible. The shades were installed new 3 days prior. 2. Our trim around our 12 doors was never painted so I had to have that removed from the bill as well. 3. Paint brushes were cleaned daily in our kitchen sink or in our yard, to which one day the hose was still on when i came home and the yard had standing water in it. Long story short... We paid ALOT of money. We got some of the work done but not all of it. It is going to cost us ALOT more money to have it finished by someone that is competent. Take my advice, ask for examples of the actual workers work before you hire this company. They will tell you that you are getting the best but you aren't. You are getting the next subcontractor that is available. UPDATE: its been a week since their response below...still waiting on that follow-up

Our project involved refinishing the kitchen cabinets. We called them up and fixed an appointment for an estimate. Kyle came to measure and give an estimate. Even after calling and mailing them we never heard from them or received an estimate. We decided to proceed with someone else.

They contract out the work, so you pay more. Very poor communication. You will not receive a call back.

What a fantastic job DFW Painting did for us on our 7 story parking garage. The project turned out great and one of the best parts of the experience was working with OC and Damien. The communication and professionalism exceeded my expectations and even though the weather was not always our friend the team still persevered in order to complete the job. We will definitely be using DFW Painting again!

Talked to Alex. He showed up on time and went over the job with me and even offered to work with my claim. I am very optimistic and after several quotes today I like these guys the best. Professional and on the ball. None of that: you do this for me and maybe I will do that for you. With estimating many jobs don't work out, but that is what needs to happen quick and on the terms of the homeowner. I you cant do that, it will be hard to get work and referral. First part of any business.