Diamond Autobody, Inc.

Please don't use this company. I had hail damage on my vehicle, and didn't think it would be that big of a deal to have fixed. I took it to Diamond autobody only because they were the ones recommended in town. I walked in and was immediately greated by the owner Jim. He was nice and seemed friendly, so I didn't think this would be that big of a hassle. He looked at the insurance estimate and told me he had to order some parts and that they would call me when the parts are in so I could drop my car off after all the parts were in. I thought that would be great. Unfortunately I had to use my car when they did happen to call, and it took over a week before I could get it in there. I just figured everything should be ready and get done quickly when I got it in. COMPLETELY NOT THE CASE. They called me constantly wondering when it was coming in and I told them the exact time and day I was bringing it in. When I took it in it was a Tuesday and was assured by the owner Jim it would be done by the following Friday. I thought a week and a half would be great. I called the next Monday to make sure everything was on schedule, and was told he was trying but it might be early the next week. I can understand that things happen so a couple days might not be the bid of a deal. I called Tuesday of that eek because I hadn't heard from them, and then it started. I was told THEY broke my windshield trying to take it out. I was floored. This is a bodyshop and they should know how to take a windshield of all things out. That wasn't the only thing though. He continued to tell me the paintless dent removal didn't go well and they were going to have to paint more of the car. WOW. Was this the first time they've done paintless dent removal? I can't believe this. He assured me again they would have it done by the beginning of next week. What do you know, when I called the following Tuesday, because I hadn't heard from them, it still wasn't done. Now I'm furious. Jim tells me he's waiting for my insurance company to supplement the original quote due to the bodyshop having to do more painting. Right there it sounds like a scam they are trying to pull on my insurance. The worst part is I had no car to go back and visit my family, since I'm from out of state, on Thanksgiving. This pathetic. He assured me he would have it done the following Friday again. It is Tuesday again, and this time I went into the shop. Not only because I had to drop of the insurance stuff, but because I wanted to look him in the face as he lies to me. Fortunately my insurance agent was there because he was working on someone else's claim. When I asked Jim when it would be done, he told me next Tuesday. That was it. I had it. I told him this was unacceptable and asked if he's even been working on it. He said no he hadn't. I asked why in the world haven't you. All he said was that he wanted to make sure it was getting paid for. WOW AGAIN. How in the world would it not get paid for when he had even been in touch with the insurance agent. I will update this when I finally get my car back. I still can not believe they are still in business. After saying it would take just over a week, and its been 3 weeks already, plus it is still supposed to take another week. That is 4 weeks total so far. I STRONGLY recommend everyone find a better shop. I've heard much better things about G&M autobody and the new one here in Stillwater. PLEASE JUST DON'T USE DIAMOND AUTOBODY! YOU'LL END UP REGRETTING IT I PROMISE. As an Update!!!! They obviously rushed the job. The clear coat was terrible. I has swirls all over it. NEVER USE THIS GOD AWFUL PLACE!!!!

Helpful and friendly staff...offering repairs that return vehicle to pre-accident condition.

Diamond Auto Body repaired my Jeep after a rear-end collision and it looks as great as the day we purchased the vehicle! They knew we were trying to get the repair done quickly and even exceeded our expected timeline. Great job with extremely friendly staff. I highly recommend their services.

We have used Diamond a couple of times over the last few years and they have always done a great job. I am back for a repair again and expect the same results as the last. "Like new".

quick and professional. The first time I went in I just needed some help replacing a headlight. Normally I can do this myself but it was a really weird setup and even with the right tools and skills it took a technician a good 20 minutes to do it (while I watched and chit-chatted with him). How much did he charge for this? Nothing. Wouldn't even accept a cash tip from me, said he was happy to help. A few weeks later I had a problem with my car and Diamond couldn't fit me in that day so I went to Carlisle and after they screwed me over and tried to charge me $500 for a job I knew wasn't that hard (I'd looked up the procedure online) so I waited a few days for Diamond to fit me in and they did it for $40 plus the cost in parts.