I had the worst customer experience I've ever had and it was when dealing directly with the manager Shawn Roberts! There was an issue with the formula in the paint we ordered resulting in our grey paint being purple. This paint was for the exterior of our home so you can imagine how we felt when we realized our house was going to be purple. We went in the store to resolve this on July 4th the day our house was being painted. They had one nice kid who was unable to do anything about it because it was beyond his authority. He reached out to his manager Shawn who was less than thrilled to be bothered. After putting a bandaid on the situation he was unreachable by his employee because he didn't want to deal with the situation. This put his employee in the situation of making a decision he feared he would be disciplined or even fired for! When I spoke with him two days later he was unprofessional and rude at one point even saying "it was disrespectful for us to have his employee call him." The issue is that we paid nearly $1,000 for the additional labor involved in repainting our house and he has approached it with an I don't care about you or your problem attitude. I've since reached out to Shawn's boss who will hopefully be resolving the issue. I would not recommend this Sherwin Williams location especially if you have a big project!
