Glenn's Paint & Body

Changing price Changing completion time Enter at your own risk Avoid Calvin

They are very professional, and did a very good job on my car.

The workmanship is comparable to that of Collision & Classics on I-10. Customer service isn't. I was initially told that my car will be ready by Wednesday. Then I received a text message saying that the car will be ready by 4:30 pm on Friday. I was expecting their call on Friday, which I didn't get. I called them on Friday right before they close at 5 pm and I was told that the job was not finished but it would be ready on Monday and they would call me then, which they didn't. On Tuesday, I finally called them again and I was told that it would be ready just in a few. The invoice says the car was checked out on Friday (I didn't). I think it was ready on Friday and they just forgot to call me. If I didn't pick up the phone on Tuesday, I think my car would have been left there forever. If you don't want to waste your money on the loaner car, just go to Collision and Classics. They always keep me updated on the progress and I've never had any communication issues with them. The only reason I visited this place is Geico insisted that I visit this location. I shouldn't have listened to them and checked in at Collision and Classics instead as I always do. It's sad that repair guys do a great job but office staff do the exact opposite.

Horrendous- Glenn's Collision Express in Beaumont My advice if you are with Geico or, well, anyone is run from this place. We took our Infiniti there as it's the only one stop shop for Geico customers within a hundred miles but the whole process was a disaster. Took our car on the 8th (which was a 2 week wait after the accident) and only just picked our car up on Friday. There was no communication or updates apart from an update app that they told us to ignore.. called and got the runaround multiple times with them saying everything from Harvey to the cold snap to blame but the main thing being that they were understaffed.... the office manager is unprofessional and confrontational and even he said that the damage wasn't that bad and there had been various delays with paperwork errors and such. They keep taking jobs on even in the knowledge that as the owner put it. There is a back log of 2 months.....months..... If you still have to use them good luck to you if you choose to it's on you. Oh and we still have to take the car to Infiniti as they don't have the equipment to recalibrate the sensors (which we were told they should have known, at the very least informed us that there may be an issue with) and have to pay out of pocket and then get reimbursed. DISASTER.

Extremely disappointed in their customer service!!! I called in advance to make an appointment for a simple estimate on repainting my wife's car. The vehicle had no body damage or insurance claim. I arrived on time to my 9:00 am Thursday morning appointment. The estimator looked at my car and asked me to come inside while he completed calculating his estimate. I told him I needed to get to work and he could just call my home with the estimate. He said he would get that done shortly. By 4:00 pm I had not heard anything. I called the shop and was informed that the estimator was very busy and that they would see he got my message. I even left my cell phone number for him to call me at anytime. I received no call back Thursday. Friday morning around 11:00 am I called again to inquire if my estimate was ready. Again, I was told the estimator was unavailable but I was assured they would get my name and number to him so he could get back to me with my estimate. It is 7:30 pm Friday night and I still have not heard back from anyone at the shop. I don't know if the staff were concerned over the fact that I had no insurance claim. Or if they felt I did not understand that the cost for such a job could easily exceed $3,000. Maybe my dress and appearance gave them the impression that I could simply not afford their prices! Regardless, professionalism and common courtesy dictates that if one says they will get back to you shortly, that they honor their word. I know in my business if we tell our customers we will get back to them, we will move heaven and earth to keep our word. Even if we have to do it after regular business hours. It is such a shame too because I really wanted to keep my business and dollars local, but with this type of customer service it makes it difficult for me to ever want to do business with them! Robert L. Reyna Executive Director Beaumont Housing Authority