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Pfaff's, Inc.

Pfaff's, Inc.

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4.0 Google Review
1550 S Stratford Rd, Winston-Salem, North Carolina, 27103, United States
(336) 765-1260 www.pfaffsinc.com
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Aug 2, 2017
Great customer service and can do alot replacement glass windows and doors

Jul 28, 2016
Horrible all around. The glass in our sliding glass door shattered in April and we called Pfaff's right away. They said they'd order the glass and it would be delivered in three weeks. We didn't hear from them until June when we called and they said to give them a couple more weeks. Finally they scheduled an appointment with us but totally failed to show up- didn't call to let us know at all. We had to call them only to be told they had either lost the order or misplaced the glass for the door and asked for three more weeks. Just a few days ago they came to install the glass and it didn't fit- they said it had been cut too high and they would have to re-cut it. However in attempting to force the glass in the door anyway, the new glass cracked and we were told that they'd have to re-order again. Three more weeks they said. After they left, we found hundreds of shards of broken glass from the old door in our yard, plus a razor blade they'd been using. We also found loads of broken glass in the street in front of our house where their truck had been parked. At that point we called to tell them we would use a different company to complete the job. No one answered our call so we left a message and of course no one has called us back to acknowledge or address our concerns. From the customer service to the ordering process to the cutting and installation- Pfaff's was an all-around fail. If only we could leave a no-star review....

Jul 24, 2015
Pfaff's cut down a piece of glass for me. They have a wonderful, friendly staff and their service is efficient and quality. Everyone was helpful, informative and attentive. This is the kind of service you want at any establishment. Thank you, Pfaff's!

Feb 12, 2016
Aside from losing my order for a few months, the custom glass installation was as precise as a 4 year old. I am going to have to call another company to come and replace it again because my front entrance looks like amateur hour.

Aug 2, 2016
These folks were quite helpful when ordering a new bathroom custom mirror

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Opening Hours

Mon:7:30 am - 5:30 pm
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm Today
Fri:7:30 am - 5:30 pm
Sat:9 am - 1 pm