Karl's Paints & Art Supplies

I was a long time customer of Karl's paints, and willing to pay the higher prices because of the "expertise" I thought I was given and the fact that they kept good records of the paint I bought so I could be assured of getting the correct paint when I needed more. Things went well for over 10+ years until.... I needed a quart of Benjamin Moores chocolate brown semigloss to touchup a bathroom wall and cabinet prior to having a change of renters. I picked up the can, went to the house and did my touchups. When I went back to the house the next day to do the walkthrough with the renter I was mortified to find that the paint dried a VERY different shade of brown. The tenants weren't amused. At the price point they were paying I couldn't leave the bathroom like that. I assured them that it would be resolved by that evening. I went back down to Karl's paint and told the guy that not only had they given me the wrong paint, I showed him photos of the huge disparity between the colors. He said that yes Benjamin Moore changed their base from what it was the first time I purchased the paint. I was then told I should have told him to mix differently so it would come out like the old base. He refused to mix me up a quart of paint that would work without charging me for the paint to fix the error. Let me mention that the owner was sitting there with her nose buried in a book, listening to everything and chose not to get involved even as her employee was lecturing me on how I should have told them to use a different base. This all happened a year ago...just got the keys back to my rental yesterday and went into the bathroom only to find that the paint I had to buy to fix the problem was also wrong. My renters had tolerated a very poorly painted bathroom for over a year. Embarassing. I told the guy I wouldn't be coming back last year and haven't. I have been incredibly impressed with Sherwin Williams upbeat, positive service thus far and their prices are much better. I believe in shopping local..but not going back. I wish this let me post photos of the wall and cabinet!

High quality paint and supplies. They made me an excellent deal on 10 gallons of paint for the outside of my house. I always come back here for good service and excellent paint.

Always a great place to get paint!

Much of the store is devoted to paint -- and the employees are very knowledgeable about paint! But they also have a good selection of art supplies. It's not extensive but it is well chosen, offering trusted brands. To my surprise, prices were really reasonable. Worth checking out if you're an artist or have some projects upcoming. Friendly staff.

Sales person was not knowledgable. After 30 minutes I was told they were not able to duplicate the paint I had previously purchased there. I understood why that was true but it could have been handled better.