O'Neill Plumbing

John was great. Arrived within the time window after a courtesy call to let me know he was on the way. Was very kind and professional. Offered to put on booties and got to work right away. Fixed the problem quickly and was very gracious for my business on the way out. Will definitely call again next time I have a plumbing issue.

If you hire this company and they do faulty repairs, get ready for a migraine. In July 2016 I experienced my first sewer backup. Tim O'neills crew came out and after two days of augering, couldn't clear the line and couldn't determine the problem. They decided the blockage was 79 feet from my house in the middle of my back yard and had to dig to replace the portion of blocked pipe. After two more days and them replacing the portion of sewer line-The system was still backed up and was not flowing. Next morning they spent more time and decided the problem was on the side of the house (79 feet) from where they dug up the line. They cleared it, never determined what the problem was but the system was flowing. Fast forward to last week, less than two years later and I am experiencing another backup. O'neill's crew came back out with a camera this time to determine the problem. They augered it and ran a camera through the entire line. The backups occurred because the line next to the house is approx 2" lower than the portion that carries water to the rest of the line down the back yard. So, the water never continually expels enough and eventually begins to back up as toilet paper accrues in that portion of the system. What we also saw on the camera is that the original portion of the pipe they replaced ($ 3,000) has slipped a good two inches and is leaking sewer water into my backyard. I was told by their manager after he gave me a $ 17,000-$24,000) estimate for installing a liner 'not to mention it' as he would include fixing that pipe in his estimate. RIGHT. So, after 3 days trying to speak to Jennifer and Kelli, I am told Tim O'Neill (Owner) is well aware of the faulty repair and of me being charged to replace a portion of the pipe that wasn't even the cause of the backups and wasn't damaged to begin with--and that the estimate I was given to run a liner is their estimate for repair. In other words, they will not warranty their work and they don't care if they do faulty repairs. I will revise this review if Tim O'Neill decides to do the right thing and repair the faulty work his crew performed less than two years ago--which means digging up the pipe they installed and replacing or resetting it. Why would I hire O'Neill Plumbing to do more repairs if they will not even honor the work they did previously? Right now, I can honestly say worst experience I've ever had with a plumbing company...they are not the same company my parents and neighbors grew up with. They used to have such a great reputation for honest and professional work....NOT ANYMORE!

50 year guaranteed permanent-liner-best price in town. No changes in price from first estimate through completion. I think most of us are nervous about contracting with a company to line or repair our sewers. Unlike all of my neighbors, we were lucky we had a completely intact clay sewer that had never caused us problems. We decided to make the investment and line those clay tiles-All 103 feet of them, all the way to the city line before something did go wrong. We collected estimates from four of the best reviewed companies on Nextdoor and Angie’s list, but we were fortunate enough to watch O’Neill line my neighbor’s Sewer and loved how respectful they were to my yard and my neighbor’s yard. We decide to get a bid from them and it was actually the lowest bid by just a hair. However, seeing the crew in person was what convinced me to use them. Working with Cevin and his small profession crew was the best experience. They left my house and yard better than they found it, were friendly, quiet, and didn’t show up too early or stay too late. They were here for three days and and now I don’t have to worry about my sewer for 50 years! Also note: not all companies will give you the 50 year guarantee on all the work they do including pvc pipe. This company was the only company to give us that.

Came over two hours after I called, fixed my issue so fast that they actually fixed a second minor thing while they were there. Reasonable price. Will be the first plumber I call next time I need one. Steve in West Seattle was awesome!

Their tech messed up on our install and the owner admitted the mistake, but made me listen to him blow wind for 20 minutes until he finally let me ask for a refund. After the refund, I was told he would not work for me again and that he has been in west seattle for 100 years and knows how to do good business. I was not happy with the work or the customer service.