Pat's Plumbing

The technician was very polite, and did a good job. He had to come back the next day to fix a kinked line that was not tested after installation, but he did so, no big deal. The pricing, and the explanation for the pricing, is outrageous. He came to fix all 3 of the faucets in my home the day after new countertops were installed, so I had no faucets with 3 kids at home when they came to the door. Research indicated they were a good company, so we scheduled to have them come out to do the faucets. None of these plumbing companies will give firm pricing info over the phone, so I wasn't able to get any quotes before the day they got there.We purchased all of the faucets ourselves, any parts they may have used were very minimal/cheap. He charged ~$250 for one bathroom, ~$350 for another, just for faucet installation. This felt steep, but wasn't the main problem. To install a new garbage disposal and kitchen faucet, they charged me ~$1100. They don't give any explanation for this price, or which parts of the task make it that expensive. I asked if there were any complications to the job, he said not really. I ask what they charge per hour for labor, he said it doesn't work that way. I called two other local plumbers to discuss the price. While they wouldn't give me firm pricing either, they had me crawl around the job and explain it thoroughly, and both said the rate seemed at least $400 high in any situation. I called to discuss with the owner (Linda), saying I just wanted to have a conversation about which aspects of this job made it that expensive and to review the invoice for any mistakes he may have made (I promise I was not combative or rude), and she basically kept repeating that I signed for it, and that they don't give any real explanation for pricing. She said they're "flat rate", so I asked what was the "flat rate" for each specific task that they used to build this price, and she could not answer. Was it the garbage disposal? The dishwasher line? The faucet? How much was each? How could I have saved any of the money? When I install my kitchenette downstairs, which of these tasks should I focus on doing myself to save money here? No answer. They punch a list of tasks in and it spits out how long it will take, and use that time to somehow come up with a price even though they say it's not based on time. If it was, this would have been like $650/hr. Time to become a plumber. Happy with the service, disappointed with the cost, disappointed with the short, rude response from the owner. She's clearly used to this complaint, which is telling. She even felt it necessary to add that she and some of the senior techs thought he was "a bit low"...?? Just a really strong air of "we got you, there's nothing you can do about it, we don't need you anyways, later." Really unfortunate, because they really do seem like a great company otherwise.

Had to replace a leaky outdoor faucet. On the recommendation of other reviewers, I requested Merle. He and Jessie showed up and did a terrific job! Not only where they both competent and professional, they were also just really nice guys with easy to like personalities. The next week we put a hole in a side sewage line while digging a hole and Merle and Jessie came right out to patch it up even though it was snowing! Really happy with their promptness, their work, and their professional conduct.

To All people out there in a need of plumbing work done -- never ever, under no circumstances hire this company! They are not honest. Bids are overpriced beyond any reason. I had them come to bid for a gas line run to the kitchen for a future stove. I also was updating dishwasher, and since the guy was there already, I asked for an installation. To my shock, the bid was for a $777.98 (discounted from $827.98) plus tax. Please note, this was even without prior DW disconnect and haul away. Unbelievable!!! The rest of the bid could not be considered, based on a price of DW installation fees. This company is a fake. I feel robbed of my time, and "dispatch fees" they charge for this BS show.

BUYER BEWARE! Pat’s Plumbing was asking $400 just to snake a clogged drain. And because they “do not give prices over the phone,” by the time you say “no way,” their hand is out for their dispatch fee. After I got rid of “Pat,” I had someone else take a look at my sink and ended up paying less than half of what I would’ve with this opportunistic outfit. Sure, their trucks and website are pretty, but probably because they make customers pay an arm and a leg!

Great service, Merle is a nice guy and does great work. And the gal on the phone in the office is super nice too. The pricing is typical plumber level.