We had an issue with our furnace running too long and providing more heat than the thermostat setting. It didn't shut off and we had to force it off. Jim from Centennial 360 came out the next day, but we couldn't recreate the problem. He carefully checked everything he could on our thermostat and tuned up our furnace at our request. This gave us some peace of mind and the promise that we can call Centennial to come out if the problem happens again made us feel comfortable. Jim had a couple of ideas about what may have been causing the problem and advised us of some pricing, but we decided not to go with the changes now unless the same issue comes forward again and it can be diagnosed as it is happening. We are aware that a trouble that happens only once is like finding a needle in a haystack and Jim thinks just as we do. Jim has previously been to our home to fine tune our new furnace after the install a few years ago and we have great confidence in his analytical abilities. He is honest and very knowledgeable, so we were so pleased to see him again. He always provides an easy to understand explanation of the equipment troubles, which is appreciated.
All of the employees that we spoke to before and after the service were very friendly and polite.
