Van's Plumbing & Electric Inc

I thought that my water heater had gone out. They were able to come quickly and said it only needed to be fixed. They could have lied to me and told me it needed to be replaced but they didn't. Friendly, efficient and a great value. Thank you!

I requested an electrical and plumbing estimate for a significant amount of work. I received a call 2 weeks later that they appreciated my interest in the company, but they could not fulfill this within a timely manner and asked that I call someone else. I am not sure if they consider this a good business practice, but I consider it very odd... It must be nice to be so busy that they are turning away business. Updated to respond to the owners comment: There was no referral to another contractor. That would have been great! I still need one. The woman who called me from Van's was so uncomfortable on the phone, she could not answer any basic questions and sounded like a robot repeating the same phrase. "we cannot fulfill your request in a timely manner". I asked "oh, have you stopped doing residential plumbing and heating?" Her response- "we cannot fulfill your request in a timely manner." She actually called me back 5 minutes later (while I was typing my original review), and repeated the same thing, one call for the plumbing, and another call for the electrical. I was never given an option to wait and be put on a schedule for a month or more away, I was actually not in any hurry for the work to be done.

Excellent customer service. 5/5 would recommend to anyone.

I had an owner supplied kitchen faucet installed. Time working 1hr 15-20 minutes. Total bill $235 before tax based on $85/hour. I knew about time charged for driving time (42 minutes round trip as per their web site) and would have assumed 2 hours total. I paid in person but their time sheets showed nothing about how they arrived at what I see as a 45 minute overcharge. The actual plumber, Ken, always does good work and is efficient but this is the third time I have been overcharged for what looks like a disconnect between the worker and the billing.

The recent experience my family had with Van’s Plumbing & Electric was extremely unfortunate and weighs heavy on my mind. Let me begin by stating that my family and I are strong proponents of supporting local business and appreciate the honest work ethic that goes into creating a successful company. The first time that I became aware that the job had exceeded the quote given, by close to three times, was roughly two weeks following job completion when I received the statement in the mail. I initially contacted Van’s Plumbing & Electric via phone to discuss the statement and after being placed on hold several times I was told that I would have to speak with the boss (owner). Following this phone call, I visited Van’s Plumbing & Electric in person in an attempt to respectfully and mutually come to an agreement regarding my concern with the statement I had received. During this visit I voiced my concern that the statement amount was close to three times that of which was quoted. I offered fair solutions to my concern which still exceeded the quoted amount. I was immediately met with confrontation and threats from the staff who were visibly upset (red facial color, body tremors and a lack of eye contact). After roughly five minutes of discussion with the employee who initially quoted the job I was told by the owner of Van’s Plumbing & Electric, who appeared from around a corner, to “leave” that he would “give me the job” and that I was a “charity-case.” The owner then denied me a receipt for waiving any charges and said I “will not receive anything else from Van’s.” With my family at my side we left in shock and disbelief of what had just transpired. Following this interaction we felt bullied and fearing future retaliation. It is extremely unfortunate that a local business serving Whatcom County for over four decades has come to treat their customers in this fashion. Because of the unwillingness of the staff to understand my concerns and attempt to come to a mutual agreement, the threats made and ultimately the name calling by the owner, I can not recommend doing business with Van’s Plumbing & Electric.