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Roto-Rooter Plumbing & Drain Services

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2.7 Google Review

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1002 Tillicum Rd, Victoria, British Columbia, V9A 1Z8, Canada

(250) 382-4900 www.rotorooter.com/ca/british-columbia/victoria

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Ron Floyde

Apr 16, 2018

Im still waiting for them to show up, an hour late and no phone call to let me know. This after booking Friday afternnon. When I called the office to enquire, the person on the other end was very RUDE.

Dan

Aug 4, 2017

Was looking to purchase a new hot water heater. The sales team lied to me and told me only 6 year warranty tanks exist. After some research you can still find 9 year or 12 year warranty tanks. Called the next day and magically after disclosing that info they said they can do an 8 year. These guys just try and rip you off. Also the receptionist was very rude like other comments below. I'm beginning to think that the positive comments about this company are written by the employees. Stay away!!

Tyler Hawley

Aug 15, 2017

The actual worker who attended was polite, quick, and efficient. However our experience with their administrative staff was beyond unprofessional. They seemed overwhelmed and quite hostile. After calling to get an updated timeline of their arrival the woman on their phones claimed my father was yelling at her, he was not, and then proceeded to hang up on him. This will be the last time anyone in my family us them.

tita karaterki

Aug 24, 2017

I called it to install my new dishwasher spoke to Margarita. she told me that what they do. today the guy came, he told my husband and tenant that he did not do installing. but he said the line clog so he push and done, he charge my husband almost $100, for senior discount 84 year, I called the office, the same lady start speaking over me, when I told her to listen to me, she put me on hold, without notice. then I hang up and call again , she hang up , then I called again she denied she hang up, she said she put on hold to speak to the technician, I said I would like to speak to the manager. she said the manager will call you then hang up bye. my dishwasher already out from the counter ready to install the new one, if he can not do the job I asked he should not do anything without my permission, they have to call me to conform the job. do you think I can not push unplug the line, not even in the discussion, I asked Margaretha. to replay out conversation, but she said she remember all. this company take advantage of the old man. Ms Margarithat said they charging minimal call.

S C

Sep 8, 2017

They wanted to charge $380 to snake a 60 ft drain, saying it was an hours work. This was not an after hours or short notice call out. We had another company come and do the work (larger company with anA+ BBB rating) for literally half the cost. This was in line with what we had paid before. They were courteous and showed up on time, but absolutely overcharge for the service provided.

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