I have just purchased today a garden fountain at your store in Chetwyind for $75. The thing is the most horrible piece of plastic I have come across in many years of shopping. It would shame Dollarama to sell it for $1.25.
I used to be a regular client of your store but I consider it a true mockery from you to sell me this kind of garbage, so that I have to have the bad time of trying to set it up and after seeing that it is totally useless and impossible to put together because of the extremely bad quality of its pieces, have to come back all the way from Hudson's Hope to your store to return it.
I truly believed you were a brand that cared for its customers and aimed at offering a modicum of acceptable quality. This purchase proves me wrong. I feel very frustrated and deceived. Not only have you lost a customer (although I don't believe you care much for them), but also I plan to post this experience in every website I find where your brand name is mentioned, with pictures of the 'fountain', because I believe people should know what to expect from you.
As soon as I have the occasion I will be at your store and I expect to return this 'item' and be refunded without a problem, because otherwise I will get BBB involved. I am really outraged because I paid the outrageous amount of $75 for this thing that would not reach up to a value of 25 cents for the bad plastic and the bad quality pump and pieces. Very, very bad experience. I will not shop there again.
Home Hardware sells quality that does not even reach the Dollar Store's standards, but at one hundred times higher price. I can send pictures of the item and its unbelievably shabby parts to whoever is interested, so that you can check by yourselves.
