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Ashton Service Group

Ashton Service Group

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4.6 Google Review
140-4631 Shell Rd, Richmond, British Columbia, V6X 3M4, Canada
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Refresh Reviews 4.6


Jul 23, 2019
Outstanding service! Dave M. went above and beyond in resolving the problems with our kitchen sink plumbing. He was very friendly, professional and thorough. He even helped us pick out an appropriate new faucet and installed it within just a few days. The office staff was also friendly and efficient. We highly recommend Dave M. and the Ashton Service Group.

May 3, 2019
Ashton May be the most professional, thorough and technically sound company I have ever contracted. We had sale of our home contingent on a furnace checkup. When the Ashton tech (Moe) detected CO readings, we feared the sale would fall through. Moe knew the circumstance and delivered the news like a eulogist...then manager Ron Sim joined us on a Friday evening to quote a replacement furnace and reschedule the next weeks’ deliveries to save our transaction. They offered heaters to keep us warm over a chilly weekend. Long story short, Ashton assisted to save the day. They even installed a furnace to the new owner’s specification. Install day was a bit complex for the team of Ben and Mike who were were courteous and creative. Late in the day they pulled in other installers to expedite completion. Our next house will (eventually) need a new furnace and I am weirdly excited to make the call to Ashton to make it happen. Every employee showed great pride in their work and employer. Great job!

Jul 3, 2019
Not happy with their initial business tactics. All prices seem extremely inflated. The company should realize that dropping an unexpected $4k-$9k quote on someone who had not planned on spending their money there, would be a shock to most people. The initial diagnostic and house call for 20 mins was about $200, this amounts to lawyers rates. After my initial shock and disappointment with their approach and prices, they ultimately decided to give me a refund for the hassle. That being said... I will adjust me review from 1 star to 3. I hope the company takes a better approach with customers moving forward, this should be about building a good relationship and helping the customer figure out a solution to work within their budget and assess their needs. The high prices may mean better quality, but I would expect better problem solving for the customer, offer options, not just the all or nothing approach.

Jul 29, 2019
My hot water tank was about to die. I wanted to be proactive and not just replace it but upgrade to a continuous on demand unit. I wasn't sure where to go - I have a guy (don't we all know "a guy"?) to do it but he was really busy. My wife told me about hearing Ashton ads on the radio and I thought why not? I checked their site on a Wednesday evening for about 30 seconds and a chat prompt came up. Before I knew it I was in a chat with one of the reps to set up an service call for the next day. Their plumber was prompt and really knew his stuff. He was able to show me the best HW unit for our place and come up with a quote. He also did a comprehensive house check on the rest of our plumbing and came up with some other recommendations that I could do myself (or they could as well). The new HW unit came today and was neatly installed by another plumber and done in about 6 hours. I am looking at Ashton to look after my furnace next! Great job by this company!

Jul 19, 2019
Excellent service and support. I've been a customer for 2+ years. The staff always take the time to explain every detail of the service!

INDUSTRY BLOGS

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

#whiskey #smithville

Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures, and epochs,...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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Exploring the Spirit of America: The Kentucky Bourbon Trail and Its Impact on the Bourbon Industry

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Hey there, bourbon lovers! Have you ever wanted to wander through the heartland of bourbon production, learn from master distillers, and sip straight from the barrel? If so, there's...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

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Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

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Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

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