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Ashton Service Group

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4.6 Google Review

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140-4631 Shell Rd, Richmond, British Columbia, V6X 3M4, Canada

(604) 283-2383 ashtonservicegroup.com/?utm_source=GMBlisting&utm_medium=referral

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Refresh Reviews 4.6

Dennis Boyes

Jul 23, 2019

Outstanding service! Dave M. went above and beyond in resolving the problems with our kitchen sink plumbing. He was very friendly, professional and thorough. He even helped us pick out an appropriate new faucet and installed it within just a few days. The office staff was also friendly and efficient. We highly recommend Dave M. and the Ashton Service Group.

Grant Frostad

May 3, 2019

Ashton May be the most professional, thorough and technically sound company I have ever contracted. We had sale of our home contingent on a furnace checkup. When the Ashton tech (Moe) detected CO readings, we feared the sale would fall through. Moe knew the circumstance and delivered the news like a eulogist...then manager Ron Sim joined us on a Friday evening to quote a replacement furnace and reschedule the next weeksâ€™ deliveries to save our transaction. They offered heaters to keep us warm over a chilly weekend. Long story short, Ashton assisted to save the day. They even installed a furnace to the new ownerâ€™s specification. Install day was a bit complex for the team of Ben and Mike who were were courteous and creative. Late in the day they pulled in other installers to expedite completion. Our next house will (eventually) need a new furnace and I am weirdly excited to make the call to Ashton to make it happen. Every employee showed great pride in their work and employer. Great job!

Stacey Friesen

Jul 3, 2019

Not happy with their initial business tactics. All prices seem extremely inflated. The company should realize that dropping an unexpected $4k-$9k quote on someone who had not planned on spending their money there, would be a shock to most people. The initial diagnostic and house call for 20 mins was about $200, this amounts to lawyers rates. After my initial shock and disappointment with their approach and prices, they ultimately decided to give me a refund for the hassle. That being said... I will adjust me review from 1 star to 3. I hope the company takes a better approach with customers moving forward, this should be about building a good relationship and helping the customer figure out a solution to work within their budget and assess their needs. The high prices may mean better quality, but I would expect better problem solving for the customer, offer options, not just the all or nothing approach.

Brian Deo

Jul 29, 2019

My hot water tank was about to die. I wanted to be proactive and not just replace it but upgrade to a continuous on demand unit. I wasn't sure where to go - I have a guy (don't we all know "a guy"?) to do it but he was really busy. My wife told me about hearing Ashton ads on the radio and I thought why not? I checked their site on a Wednesday evening for about 30 seconds and a chat prompt came up. Before I knew it I was in a chat with one of the reps to set up an service call for the next day. Their plumber was prompt and really knew his stuff. He was able to show me the best HW unit for our place and come up with a quote. He also did a comprehensive house check on the rest of our plumbing and came up with some other recommendations that I could do myself (or they could as well). The new HW unit came today and was neatly installed by another plumber and done in about 6 hours. I am looking at Ashton to look after my furnace next! Great job by this company!

Simon Kok

Jul 19, 2019

Excellent service and support. I've been a customer for 2+ years. The staff always take the time to explain every detail of the service!

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