My basement flooded today and the restoration company I had in recommended I call a plumber. I came across John Baethke & Son on google and saw they had a reasonable amount of reviews, most being positive. I called and they responded quickly with availability. They came same day, even with Chicago getting tons of rain and other companies being too busy. Josh arrived shortly after and reviewed the problem and discussed the options with me. He told me what he felt the best route was to solve the problem and keep costs down. (Since we have to now replace furniture, drywall, carpets, and other personal items as well as pay for ServPros services with little to no help from the insurance company) He was patient and helpful; talked me through what he was doing; he then showed me the culprit and the progress he was making. He cleaned up and continued on his way. I don’t review companies often but felt Josh’s patience, great service, and the fact we had our issue resolved in a timely manner deserved a shout out. Thanks for your help guys, especially Josh!
