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Prompt Plumbing and Drainage

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3.6 Google Review

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21 Ruggles Ave, Markham, Ontario, L3T 3S4, Canada

(647) 496-1164 promptplumbers.ca

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Richard Marsh

May 8, 2017

Had this company install a backwater valve in my basement, what a fiasco, they broke the concrete in the basement to reveille the drain, it is a old home so the pipes were made of clay, they cut the pipe and announce that there was debris in the pipe and they would have to pressure wash to clear it, OK so off they go and get a pressure washer and attempt to clean out the pipe, after a coupe of hours they say that there are roots in the pipe and it may be a possibility that the drain may need to be replaced possibly to the street. Next step was to put a camera down and get a look at the condition of the pipe, after clearing more dirt the realized they were working on the wrong pipe, the pipe they were attempting to clear was a part of the storm sewer system and had not functioned for many years as is the case on many older homes, Now they have found the correct pipe they removed the basement toilet, not sure why and run water to confirm the pipe is clear and has no restrictions, cut the correct pipe and install the backwater valve, after they back filled I was left with a half ton of dirt to which they said removing the left over debris is not a pert of the service, what.... so they left the building and left me with the mess, oh and the toilet leaks at the base which never did before, And to add insult to injury they charged me $850 for the power-wash and camera. what was to be a 2 day job according to there quote turned into a 6 days ordeal. also the original quote for $1950 rose to $3800 + taxes Do yourself a favor if you require any plumbing don't call this company .

craig listed

Jul 26, 2017

Im soo impressed after reading the reviews i was abit scared only because people seem to only write when they have had a bad experience. . So be it.. this company was great.. from the minute they answered the phone to when they showed up and left.. they did the work at the price given over the phone and cleaned up once completed the job... THANKS you are now my go to plumbing company!

Gail Sinclair

Dec 2, 2016

I called the company to help me with my toilet that wouldn't fill up. They came out the same evening,, replaced the broken fill valve, and service was fine. A few days later, the toilet starting running on its own and did not have the same flush power every time, as the handle seemed to slip. I called for two and a half weeks for help. The guy was always courteous and sympathetic but no one ever showed up when promised. I do not know who is at fault individually, but the bottom line is that this is a company, and it seems that you're treated fine until they have your money. Then you're history.

Being Awesome

Oct 6, 2016

Wow, friendly, competent,fast and on time. These guys were very respectful of working within a bustling home environment. They were even accommodating to the crazy activity of my special needs family. I can't say enough good things about this amazing company.

Newmarket Taxi

Apr 3, 2016

The showed up just after what they told me on the phone, I had a blocked drain, was in a panic to be honest, person I spoke to on the phone was great and they said someone would be there in an hour. They should up an hour and a half, oh well. Technician came in and sourced the problem, he figured that it wasn't as big as a job as I expected it to be. It took approximately 1 hour and 20 minutes to clear the drain and run a camera. The camera showed clear pipes and an unblocked drain. The price was more than reasonable for the time they took to come out here and the type of job it was. I want to say thank you for the great service BUT PLEASE NEXT TIME PROMPT PLUMBING DON'T BE HALF AN HOUR LATE HAHAHA

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