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Reliance Home Comfort

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4.7 Google Review

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462 Riverview Dr #unit 7, Chatham-Kent, Ontario, N7M 5J5, Canada

(519) 380-9292 reliancehomecomfort.com/chatham

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Lauren McFadden

Feb 13, 2018

Jeff, the Reliance tech has made his third trip to my home since I have been a customer of Reliance. He has always been professional, knowledgeable, and very clean in all of his visits. I appreciate the timeliness of his visits and the phone call made when he is on his way. He deserves 5 stars. I recently had a bad experience with online booking - I booked an appointment online, received a confirmation email, but no one showed up. When I called Reliance to rebook and find out why my appointment was missed, I was not met with great customer service. That being said, I mentioned this to the above tech tonight while he was at this appointment and he went above and beyond to make this issue right.

Helen Brown

Mar 15, 2018

In the first instance the Reliance "Home Comfort Advisor" aka salesman, Jamey Kloostra was professional, prompt, patient and knowledgeable about the products he was offering as well as what could be our best options. Having had installation inside a day, we are delighted with our purchase. Even the installation crew was delightful. We would have no hesitation in recommending Reliance and its personnel to anyone interested in dealing with this Company.

Brian Kelly

Jan 7, 2018

I had a spoken with a representative Saturday January 6, 2018 from reliance home comfort about getting a service for a water heater that I rent from them. they said that someone would contact me Sunday morning between 8am and 1pm and complete the service call .I waited but no one called or came. I understand that a water heater is not a priority but someone could have called to say they couldn't come and arrange for another time. After 1:15pm I tried recalling the service number listed on line. I've been waiting 100 minutes at this point listening to a recording stating that I'm important? this is 24/7 service? this is totally unacceptable I would love someone from Reliance to contact me and let me know how this is good customer service.

Brenda Menard

Nov 28, 2017

I would like to say that the servicemen who installed my furnace and central air unit (Ali and Mike) are the best. Super pleasant. Knew what they were doing and did not waste any time. Excellent service. Would recommend them to anyone.They answered any questions I had without hesitation. Showed me all I needed to know to run my new units. Gold stars to both. Too bad there are only five to click on.

Luke Smith

Feb 14, 2018

We had some issues and called Reliance to go over our options, Jamey Kloostra came over on a Sunday afternoon, which is the only time we had, to explain what our options were. We were more then grateful and impressed with Jamey's knowledge, professionalism, and his honesty the entire process. He went over and above the call of duty and we are so excited to have dealt with Jamey!! We would highly recommend Jamey and Reliance to anyone looking to replace their current furnace/ac

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