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Hertel Hardware & Plumbing Co

Hertel Hardware & Plumbing Co

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3.1 Google Review
1273 Hertel Ave, Buffalo, New York, 14216, United States
(716) 875-3900 www.hertelhardware.com
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Dec 4, 2017
Great place! Both of our toilets were not working and our kitchen sink was leaking. They explained everything they did. Fixed it within an hour. GREAT price. My husband went into the shop to buy a new part for our dishwasher. It was cash only and he only had a card. The part was $2.50. The guy said take it and come back and pay me Monday (we of course did). Excellent customer service. We haven't had much need for a plumber before but definitely will use again and recommend to anyone who needs one!

Mar 15, 2018
Had slow hot water leak in the shower faucet. Charged $800 and left the building with no hot water for a week and a large hole in the wall. Best part is the hot and cold water run simultaneously whenever the shower is on now. Worst plumber ever, I will never use them again.

Feb 26, 2017
Couldn't have asked for a more professional, courteous staff. They answered all of my questions and explained everything they did. Also, incredibly reasonable prices. I have dealt with other plumbers before. I won't call anyone else for my plumbing needs in the future. Jordan and his partner are the best!

Mar 6, 2015
I love these plumbers! They've always shown up when I had an appointment, they work quickly and efficiently, they've always communicated what has happened, what they've tried to troubleshoot, and what they're going to try next. (It should be disclosed my only experience with their work is through their plumbers) I own rental properties in 100 year old houses, so while I try to maintain the pipes and take preventable measures, as one can expect, when something goes wrong, it's a beast. Hertel Hardware & Plumbing had to cut into the drywall of two bathrooms (in different properties) in order to reach the pipes, but they let me know what they were going to do and why they needed to do it, and both times the cuts have been manageable sizes to cover back up with an easily removable cover, in case those pipes need to be accessed again. Which of course those pipes will be needed to accessed again. Who dry walls over shower/tub pipes without an access point?! Only on this last visit could the plumber not complete a particular job in one go, but he worked as far and as long as he could, and kept me updated every 20 or so minutes on how the progress was going (I wanted him to), and then let me know what needed to happen (such as finding the outside opening to the sewer trap that's buried under 2 feet of snow) in order for a plumber to come back to finish the job quickly. They've been so great to work with previously that I have no problem with this requirement. Besides, I had a better idea of where that access point was than he did, so it made sense he didn't waste time digging around for it. The price has certainly been reasonable too. Also, their plumbers have Square installed on their smartphones, so I can easily pay right then and there for the service and immediately have a receipt sent to my email for filing. For the work Hertel Hardware & Plumbing do and the price they charge, I'm happy to return to them as well as recommend them to everyone I know. I'm happy to support a local business that works as well as they do!

Aug 29, 2016
They have a thief that works for them named Chris Shilling. And after all the facts that prove he is they still continue to keep him employed because they need the man power. I Wouldn't recommend them for any work especially if he's doing work in your home.

INDUSTRY BLOGS

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Opening Hours

Mon:8 am - 5 pm
Tue:8 am - 5 pm
Wed:8 am - 5 pm
Thu:8 am - 5 pm
Fri:8 am - 5 pm
Sat:9 am - 2 pm

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