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Riobel

Riobel

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4.5 Google Review
820 Rue Nobel, Saint-Jérôme, Québec, J7Z 7A3, Canada
(450) 432-0442 riobel.ca
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Google Reviews

Refresh Reviews 4.5


Jul 4, 2019
My entire house had Riobel products and I did experience a few issues with them. Shower head leaked , had to replace a few cartridges very early . Yesterday I had to replace the cartridge in my shower valve and it was totally stuck . I damage the handle and the ring. At that point I didnt care , it needed to come off . I headed to their HQ in St-Jerome and was serviced by a lovely lady with a nice smile , she got me all the replacement part ( even the one I damaged) + 2 aerators , no cost ! I was starting to lose faith in the brand but with such an exceptional customer service, I will buy again from this brand

Mar 1, 2019
Great Company. Beautiful products. I'm from Alberta and have the best Customer Rep in the country. She is always available to me and so very knowledgeable of the products. Only faucets I want to sell. LOVE MY RIOBEL.

Feb 12, 2019
Don't trust my review because I work for the parent/sister company, but Riobel is great! No lie. Great products, wonderful people.

Dec 5, 2018
Fabulous training and great products.. Definitely one of the best providers in town.

Jan 11, 2019
I bought a waterfall faucet for my new bathroom a few years ago. It has worked well and looked good until it started leaking. Obvious answer is to change the catradge. In there lies the problem. We have now been without a bathroom faucet for 1 1/2 weeks, a huge inconvenience, while we try and open the tap where the cartradge goes. It won’t come apart and received some advice from tech support to use vinegar to loosen it. Didn’t work even after after a weekend soaking in vinegar. We did try and reach tech support again but to no avail. We then tried CLR, WD 40 and Liquid film all soaking for at least 8 hours each. It is the design.....it just doesn’t work. I have had both Delta and Moen in the past and have easily changed the cartradge when necessary. As I now try and buy Canadian products first I went to Riobel. Both product and service will have to improve before I go there again.

INDUSTRY BLOGS

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Opening Hours

Mon:8:30 am - 5 pm
Tue:8:30 am - 5 pm Open Today
Wed:8:30 am - 5 pm
Thu:8:30 am - 5 pm
Fri:8:30 am - 4 pm

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