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Benjamin Franklin Plumbing

Benjamin Franklin Plumbing

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3.4 Google Review
8860 Palomar Ave, Atascadero, California, 93422, United States
(805) 468-4444 www.bfplumber.com
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Google Reviews

Refresh Reviews 3.4


Oct 19, 2017
After both my toilet and bathtub filled and overfilled with water at 11:00 pm, the landlord called them. When I asked the plumber to use a shop vac to clean up some of the grey water, the plumber said "Look, we don't get paid for that and you're kind of being a dick." When I asked why I was being called a dick, I was told that it looked like I hadn't tried to clean up the grey water myself. He then vaccumed up half the grey water, left the tub with a still pool of water, and threw the bathroom carpet into the tub. Least professional service I've ever encountered, job wasn't even finished.

Nov 28, 2017
Never call this company! Absolutely the worst! Called to have a drain unclogged. Chris said couldn't give me a flat rate on the phone. Sent someone $69. Guy came took a few steps onto my property and whipped out a binder showed me prices he HAD to charge $246 plus $69!! If I declined I still had to pay $69. Work took half an hour max and then he told me he could discount it if I tipped him. Called Chris back to tell him how dissatisfied i was. Manager supposed to call me. Still waiting for call. I will never use them again. Deserve no stars.

Jun 28, 2017
The plumbers at this company do great work..let's get that out of the way.... I've seen them on job sites....the company's business practice is odd...I called to get a general 'base' price to install a toilet ...lady doesn't know or have a price schedule in the office..huh?..they need to send a guy out and charge you an estimate fee, '$69' to give you a price..I just needed a ball park figure....three other plumbers gave me a base install estimate price over the phone...no 'estimate' charge required.....and why am I paying for an estimate charge that no other plumber or contractor seems to need to charge?....they usually stop by between jobs to give you an ...estimate...are they afraid that their fees are so high that they won't get the job so they need to make sure they get some money for the estimate....and they don' t even credit you the estimate charge back if you accept their bid....I've had carpet people from Lowes charge you $45 to come out and measure my house...and they at least credit you the $45 back if you go with their install....and they spent almost an hour at my house measuring....I only pay the estimate if I don't go with bid...that's fair.....one plumber came into my house, looked at both toilets and said simple install, basic charge...wow...and I would have paid this company $69 to tell me that in 3 minutes....lol...this is why people need to review contractor practices before having them do work...

Aug 28, 2017
They are courteous, knowledgeable and very professional!! They know their stuff and go out of their way to find it no matter what it is. I had a problem for 5 yrs nobody could figure it out but they did !!!!!! Highly recommended !!! they are all great !!!!!!!! Thank you guys so much !!!!

Apr 3, 2017
Excellent customer service, very knowledgeable staff that are happy to help answer any question. I won't be needing a plumber to fix my kitchen sink, all I need to do is snap a few pictures with my phone and the staff walk me through what needs to be done.

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