24-7 Rooter & Plumbing

Contacted 24/7 Rooter & Plumbing to help clear pipes in our bathroom (rental) that were backing up into the tub (kitchen and bathrooms sinks seemed to drain/back-flow into the tub's drain). They stated that they would have someone out within an hour and that there wouldn't be an after-hours charge (I called at 5:30PM), but there would be a $65 quote fee that would be applied to their services if we went with them. Upon arrival the technician was courteous and after some troubleshooting (15-20 minutes) decided on a plan of action. He then quoted us $575 to run an automatic auger and clear the issue o_O. We were able to negotiate it down to $495, and did choose to move forward because we couldn't use any of the plumbing in our apartment. Overall, good work (thus three stars), but overpriced for less than an hour of work.

If you are considering using this company for plumbing services, I highly suggest you call around and use a different service. There are so many wonderful reputable plumbers in the city which are honest and transparent about cost. My tenant called 24/7 plumbing when PG&E shut off his gas due to a gas leak detected by the neighbor that appeared to be coming from my condo where my tenant lives. My tenant’s assistant (who was there to let the plumber in) called me to tell me that they detected the leak in the external pipes to the building and would replace those pipes. The cost was shockingly high but since I was in meetings for work all day, there was no way for me to call around and my tenant was without hot water, heat, and a stove. So I figured I would just suck it up and pay it since that would be the end of it. After about an hour or so I received a call from my tenant’s assistant again that they had finished replacing the external pipes but that they detected there was still a leak and that they would need to just start tearing open the ceiling and replacing the pipe until the resolved the leak. The cost would be the same as they had already charged me for every so many feet (I can’t remember 10 or 20 feet?) which would result in a total cost of about 10k-20k. At that point I obviously started calling around to get other estimates since that was well outside of my price range. At the same time I told them that this price was way too high for me, is there any leeway on the cost. The plumber told me when I have to talk to Kay in the office since she sets the price, so I called Kay and she told me that she would have to talk to the plumber since he sets the price and at that point I felt quite nervous that I was being taken advantage of (and honestly a bit foolish for not calling around to begin with). After talked to about 5-6 other plumbers I realized that I was grossly overcharged (one plumber told that that it was “highway robbery”). Unfortunately none of the other plumbers were available but I finally got a recommendation from one particularly helpful plumber for the company that I ended up using to actually fix the leak. The company I ultimately used told me that they were not the cheapest company but would make sure they were completely transparent about cost, etc. Well, they did the entire job in a very small fraction of the cost!! And they had a leak detection specialist come out to pin point the leak so that they could minimize the damage and cost. So I called 24/7 plumbing back to let them know the estimate from the company that did the work (who, as mentioned earlier, are not the least expensive company) and told Kay that I can pay the amount that the other company would have changed (less than half the cost) but I couldn’t in good conscience pay the over the top amount originally quoted and shared with her my frustrations and concerns. Instead of trying to really hear my concerns and frustrations, she just repeated over and over again that I had to pay that price period. I sent a check for the amount I was willing to pay (no small amount to be sure) and the next day I received a certified letter that that my account was past due (it had been maybe a few days total) and that if I didn’t pay within a few days I would be sent to a collection agency and a mechanic lien would be place on my property. Then Kay called me laughing at the letter I sent where I expressed my frustration and asked for contact information for a supervisor and she told me that there is no supervisor, only her. (Indeed she let me know that she and the entire office was laughing over my letter). I asked for a corporate office number she said nope, it’s just me. So, I paid the balance. Needless to say, I will not be using 24/7 services again. I hope this review is helpful to others so that they can avoid a similar situation.

Very fast, reasonably priced, and quick responses. I was amazed at the amount of 4-5 star reviews but after having used this service I understand why people are impressed. Dave and his crew re-piped our house in less than a week. Granted we have a small house, but I had expected at least 6 days. He was very responsive and the work was high quality. The inspector repeated "Good work, good work" Highly recommended.

Absolute price gouging. Shocking how scummy this industry can be. CALL SOMEONE ELSE!

Best plumber in san Francisco!!! I've been using them for ages now, and they have the best prices. DONT CALL ANYONE ELSE~~