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Roto-Rooter Plumbing & Restoration

Roto-Rooter Plumbing & Restoration

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3.9 Google Review
3961 Pell Cir, Sacramento, California, 95838, United States
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Refresh Reviews 3.9


Feb 16, 2019
When it comes to plumbing in Sacramento Roto-Rooter is as good as it gets. This is an extremely reliable Roto-Rooter that provides fast service.

Jan 17, 2019
I have been using Roto-Rooter of Sacramento for 20 years. These guys are the Best! From drain cleaning to water heater repair, when it comes to plumbing this is the only Sacramento plumbing company I have ever called and they have NEVER failed in providing excellent service. Yesterday, I had a backed up drain line because of a sump pump that went out. Roto-Rooter of Sacramento came right out and replaced my sump pump and got my drains flowing again. Thanks Roto-Rooter!

Nov 22, 2018
On Sunday 11/18 we have requested service to location at Arden Way ,Sacramento, CA 95825 USA they have dispatched technician Robert Rogers from Roto-Rooter. He completed the service and request payment of $340. We have processed the payment on credit card. He stated the service being done for snaking the line to 160’ where blockage has been found , cleared the line and made sure all water is draining freely. We have requested written report and receipt we have been promised to be provided 11/19 or 11/20 at the most. But yet never been received. On 11/20 morning we got same blockage on same line , we called the service no one was able to find the report previously done or able to get hold of the tech. They send another tech his name Michael to do the service but he didn’t have the proper tool and requested to schedule on Wednesday 11/21 morning 8 am to be done before Business is open On 11/21 , Alihandro from Roto-Rotoroter showed up and requested to snake the line again and use a camera ( that will have no use if the water not cleared from the line as vision will not be clear . ). I made it clear that they need to contact the person who did the service on Sunday to know what has been done so we don’t invent the wheel before any service take place. They spend few hours , couldn’t remove the blockage , and caused interruption for the business that it has to close for 3 days due to their unreliable action started on Sunday by previous technician. We have requested the Sunday report , never been provided. We have requested to talk to tech to know how the blockage removed at 160’ and per the new supervisor Alihandro it was clogged at 125’ , but they claimed he is in vacation. Alihandro has offered to credit back the charges done on Sunday and We have been promised to have the report by Alihandro, but yet nothing has been received. I was very rude and unprofessional conversation with Alihandro and service call assured that manager will be calling and never been don. We got another company that they have cleaned the line and jet it in less than 2 hours on 11/22 thanksgiving day for much less cost and more Profissional. We only had lost the business for full week because of Roto- Rotoroter company

Nov 14, 2018
Roto-Rooter saved me in a pinch. I woke up this morning and realized I had no hot water. I called Roto-Rooter, they came out before noon & diagnosed my water heater. My water heater was 16 years old, I needed a new one. Roto-Rooter installed a brand new high efficiency water heater within hours. They even took my old water heater away. The Roto-Rooter technician was great! Thanks Roto-Rooter!

Nov 13, 2018
Called to have them come out and fix a clogged pipe. They came on Friday had it fixed and was told there was a warranty for 1 year. Tuesday roll along and the pipes are once again clogged so I called the company to report my issue. They said they would have a technician at my property between 8am and 10am. That's awsome I can still make it to work. Received a call half hour later from a extreamly rude lady explaining a technician wont be able to make it tell between 12pm and 2pm. Now I have to take a day off work and loose money for a job that should have been completed right the first time. 230 rolls along and no technician so I called back and I was removed from the schedule so now I have to take anouther day off work to wait for a technician to show up and do the job he was susposed to do three days ago. Communication is horrible, I dont think you should treat customers who pay your wage in such a disrespectful manner. I will never do any business with this company again and will share my horrible experience with friends and family to make sure they dont receive any business from anyone I know. No one should have to be treated this way for a service they paid for. And I still cant flush my toilet...

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