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Star Rooter & Plumbing Inc

Star Rooter & Plumbing Inc

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2.3 Google Review
22693 Hesperian Blvd ##280, Hayward, California, 94541, United States
(510) 481-1555 www.starrooter.com
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Google Reviews

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Apr 2, 2017
Saturday night (maybe 8:30 pm) my downstairs drains started backing up. With sewage in the tub and seeping out onto the bathroom floor, I needed help, and fast. I called Star Rooter and they came in about 30 minutes. The plumber, Paul, was great on every level. I admire people like Paul who do things right. The problems were more complex than just a stuffed drain, and Paul patiently and insightfully figured them out and fixed them. He was at the house until after midnight, and would likely have stayed all night if necessary. At the end, the drain was clean, and the bill was more than fair. Let's face it - emergency plumbers have you at their mercy. Paul could have just snaked the sewer lateral, charged me a bundle, and gone home. Instead. Instead, he worked tirelessly to get to the real problem, and charged me honestly. I was also impressed how clearly he explained the problems, and how cleverly he diagnosed the issue. I would trust Paul and the folks at Star Rooter with any plumbing work. These guys are the best.

Apr 26, 2017
They are inconsistent. They will come weeks later to finish a job and at times at the end of the day until 9pm. Most likely doing another job, then coming to finish this job, disturbing the rest of the neighborhood. That being said, it shows unreliability and unprofessionalism. That can reflect poor job performance.. You can interpret that anyway you want it to.

Jan 19, 2017
If I could give him a zero star, I would. AVOID Star Rooter and Plumbing, unless you like to be taken advantage of and made to pay more than the estimate. They are dishonest. Got an estimate for a sewer lateral and they tried to charge us about $1500 more during the job on some b.s. that the pipe would not go all the way back to our property line. What was the estimate for then? At the end, he finished the job, but we ended up paying more because they are dishonest. Go with someone else.

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