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ARS / Rescue Rooter Bay Area East

ARS / Rescue Rooter Bay Area East

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4.3 Google Review
1618 Doolittle Dr, San Leandro, California, 94577, United States
(510) 729-6000 www.ars.com/bay-area-east
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Google Reviews

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Jul 14, 2018
Marshall came out and was on time and completely professional. The price I was quoted was what I paid. The work was done to a high standard and I’m completely satisfied. Everything was done in a very timely manner and Marshall himself was extremely pleasant and awesome and it seemed like he actually cared about customer service which is a rarity these days. I will absolutely use them again.

Aug 14, 2018
This company’s customer service is terrible! We had a 12 - 3 p.m. window for our appointment. Someone actually phoned around 11 a.m. to confirm the appointment. No had showed by 3:40 so we called them. We were told we were next in line and someone should be there shortly. At 5 someone called and repeated the same thing - next in line and someone should be there shortly. At 6:30, I called again but this time we were told that there was only one other person ahead of us at this point. Somehow we had lost our position in line? At this point we just cancelled the service call. We will never use this company again.

Jun 25, 2018
Had an ongoing issue with a slow bath sink drain. Two other companies cleared the drain, and never bother to tell me why I have an issue. Just figured when it happened again, more money to them. Now I know what’s going on. Eugene was happy to tell me, and give it one more fix. And told me what we have to do to really fix the problem. Which we aren’t ready to do yet. But when we do. I know who we are calling.

Jul 30, 2018
Michael G. at Rescue Rooter completed a plumbing job at my house today. He replaced the water shut off value and an exterior faucet head. He was awesome: knowledgeable about what needed to be fixed, friendly and professional and the work itself was outstanding. Really, everything about the experience was positive. The price seemed pretty fair, too.

Aug 28, 2018
This review is for Marshall Samuels with ARS Rescue Rooter (Bay Area East). We recently moved to a new house and had found out the guest room shower spout had a defective diverter. We called on Sunday and Marshall came on time on Monday. He immediately removed the spout for us (with his bare hands!) and actually recommended that we go to Ace Hardware for a new spout to screw on, which we did... and fixed the problem for $12! Such an easy and cheap fix! We're so grateful for Marshall's help and appreciate his making a trip all the way out to us and still recommending such a cost-effective and easy way to fix the problem. Thank you Marshall and ARS Rescue Rooter!

INDUSTRY BLOGS

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