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Benjamin Franklin Plumbing

Benjamin Franklin Plumbing

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3.8 Google Review
647 Business Park Blvd, Winter Garden, Florida, 34787, United States
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Refresh Reviews 3.8


Apr 26, 2018
The technicians were great! Knowledgeable and courteous. The worst part of my experience was their answering service. These people were slow, dumb and not courteous at all!!! I would suggest BFP cancel their contract with a them or run the potential of losing business. I would rate their answering service 1 star at best!

Dec 19, 2017
Very disappointed in the service. Came to unclog a bathtub, which he thought he had unclogged in twenty-five to thirty minutes but charged $255.00. Then returned when bathtub backed up to say he thought it might be the drain fill. Which resulted in another company checking everything to find that the bathtub was still clogged. Never never again, plus the fact that he arrived two hours late. Their policies invalid they do not pay you if they are late, 100% guarantee does not exist. Two weeks of frustration!!!

Jun 1, 2017
Our drain line clogs every 7-12 months because of the age and quality of the pipes, so we have to routinely get the line cleared. The first time we used Ben Franklin for this they did a great job and charged a fair price. However, our second experience with them was frankly unacceptable. The plumber tried to insist on doing all sorts of other expensive work before unclogging the drain and had a bad attitude when I insisted we didn't want or need to mess around with the septic tank. After my first encounter with him I jokingly told my wife to get ready to get reamed on the bill because he had an attitude, but unfortunately the joke was on me. Not including the trip charge we were billed $312 dollars for a 15 minute drain line unclogging. That's higher than the average price for that service, but what's really aggravating about it is that 9 months prior we were only charged $99 for the exact same service by the company. This was a price gouge because the employee had an attitude, plain and simple. It took us a few days to get ahold of the billing department only to be told that the price difference was due to being given a discount on the first trip, but honestly I don't buy it. They are supposedly sending us a $46 refund, but we will still NEVER call this company again because of this situation. I strongly recommend against using Ben Franklin for your plumbing needs, unless you want to roll the dice on getting a rude plumber that will overcharge you.

May 4, 2017
Plumber was on time, courteous, and did a great job. Price seemed a bit on the high side - $60 service fee and $280 labor/parts to remove an old faucet and replace two angle valves - but given the less-than-24 hour notice I can't complain. In any case, it wasn't something I was comfortable doing myself, and it was done well and quickly.

Aug 17, 2017
They charged me over $1,500 for one day's labor. That is outrageous! And to top it off we had to call them back out to adjust a couple things they did. They say customer service is their priority but when I called to talk to the manager I was told he was on vacation and would return my call when he returned. That was over two weeks ago. I hope he is enjoying his extended vacation. Do yourself a favor and call someone else.

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Opening Hours

Mon:8 am - 11 pm
Tue:8 am - 11 pm
Wed:8 am - 11 pm
Thu:8 am - 11 pm
Fri:8 am - 11 pm
Sat:8 am - 11 pm

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