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Stern Brothers Plumbing Supply

Stern Brothers Plumbing Supply

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3.0 Google Review
8920 SW 40th St, Miami, Florida, 33165, United States
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Apr 21, 2018
Since so many who have not been here have left negative reviews, I will leave a positive one. I was looking for a sprayer for my sink, so I went to Sunset Corners (awesome guys) and the guy there recommended I check out Stern Brothers. At this point, I didn't even know the brand of the sink or anything. After browsing sinks on Amazon, I found out it was Kohler and narrowed down the part number. I called Stern Bros. and asked them to look up a part for me. They were very professional on the phone. They did not have the part in stock and said they could order it for me. The price matched the retail price of the part. At one point, the gentleman on the phone said maybe they could find an alternative part, but the other guys (at the counter I assume) quickly told him no, no, no, there is no substitute part. I wound up calling Kohler and they sent me the part for free under warranty, but I wanted to share my positive experience with Stern Brothers that I had in talking with them on the phone.

Apr 21, 2018
I puted 1 star because i dont have a option to put 0 i mean not recomend it at all, they giving you all posible excuse and in a hard way to return your money even if you provide a bank staitment

Feb 7, 2018
Called and guy didn't greet me at the call. He just kept talking with someone else. I understand if you're busy, but at least say "Hold on second" Or ask the person who is speaking to you to excuse you. Stayed on the line for about 15 seconds, before he said "What's your question?" Very rude!!!!!! I called to ask if they carried a Pop-Up Drain Stoppers, and the guy asked me for an item number... If I had an item number I wouldn't be calling to ask you if you guys have ever carried the item. He then asked for the product description, and he said that he does carry it. That he had several options. I asked for the price range, and he hung up on me. I called the store back several times and no answer. I also told him I was on the way to the store, I live about 3 miles away from them, so it would have been a guaranteed buy for my business! A large one at that, given it was for a school so we needed several. Thank god Ace's Hardware was close by as well, so I found what I needed there. :)

Feb 8, 2018
The worst customer service I've ever experienced, this business is ripping off customer with prices and service, don't buy anything from there please.

Mar 2, 2018
Horrible customer service. Rude people. Prices are literally twice what you would find in other places. For example, they would sell you a Sioux Chief MiniRester water arrester for $15.99 when you can find it for $7.42 (at Century Plumbing). Avoid this store, they don't deserve your money.

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Opening Hours

Mon:7:30 am - 5:30 pm Today
Tue:7:30 am - 5:30 pm
Wed:7:30 am - 5:30 pm
Thu:7:30 am - 5:30 pm
Fri:7:30 am - 5:30 pm
Sat:8 am - 4:30 pm

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