Peninsular Plumbing

Im giving one star because after pure Hell,they finally sent someone who knew just a little and tje problem was fixed.one thing for sure i will never use this pore excuse of a company..oh"and good luck talking to the owner ,,i have never been desrespected in such a crude nasty way..DO NOT USE THIS COMPANY!

I have had 2 completely separate negative experiences hiring Peninsular Plumbing and would like to share my experiences with you to help you understand why I do not recommend hiring Peninsular Plumbing. My observation is that they have very low standards for the plumbers they on board and send to your home. Peninsular Plumbers: broke my bathroom tile and roughly patched it up, installed a brand new utility sink that was leaking water immediately after they left (plumber promised to return and fix it but instead went AWOL), and they sold me a $600 faucet that retails online at Wayfair for $200 (looked it up by model number for an exact match). Most recently, due to the insistence of my mother and against my better judgement, I hired Peninsular to install my brand new dishwasher because I needed a plumber to replace the waterline because of the way my kitchen is set up. The plumber: 1) did not replace the waterline and instead just connected the brand new dishwasher to the old waterline, 2) used the old washer’s power cord (instead of using the brand new power cord I provided), and when the dishwasher wasn’t working correctly giving us an error code pointing to installation error he insisted he had installed it correctly, spent a ton of time on the phone with the manufacturer trying to trouble shoot the issue and concluded that the dishwasher must be defective. My heart sank when he handed me a bill for almost $400 for installing a dishwasher that wasn’t even working. After he left, I noticed the dishwasher door was severely hitting only one side of the dishwasher, revealing that the dishwasher was definitely not level – another trigger for the installation error code we kept getting. After getting the dishwasher installed properly by a different vendor (me literally double paying for installation), I contacted Peninsular with significant evidence (pictures and a written affidavit from the installer who installed it correctly) demonstrating Peninsular Plumber’s improper and incomplete installation to kindly request a refund for their improper installation. Unfortunately, Peninsular did not respond positively in an effort to make it good to me, instead, they were more interested in protecting their interests, literally stating: “By law we have to have the opportunity to make the work right when something is done improperly or not to your liking. It’s called the “Right to Repair Act”. Once you file a complaint with the contractor (Peninsular Plumbing) we have 45 days to respond by offer to remedy, compromise or settle, and/ or dispute the claim. When your mom called on 5/20/17 you already had a new installer there who told you that we did that work improperly and was proceeding to correct it. At the point of call we have the opportunity to remedy the situation. Now that you had the work done already by someone else we are not able to remedy our work.” This is ridiculous. Peninsular is now requesting that I take EVEN MORE time off of work, on top of all the time and money I’ve already spent thanks to their improper installation, to entertain them coming to visit me at my home to look at the properly installed dishwasher before they can even entertain refunding me for their improper installation. Peninsular does not take great care in the quality and experience of the plumbers they bring on staff and ultimately send to your home. It is never my intention to hurt a business by writing a negative review, but I need to advise the general public against hiring Peninsular based on my two separate experiences with them. I hope this feedback helps them improve the way they are doing business and helps them realize how what they do and how they handle things impacts others negatively. I wish them well and I hope they can become a better company in the future.

Hot water heater broke. They came out and replaced it on Labor Day evening. No extra charge. Very professional.

5 Stars all the way. Communication was great! They let me know who was coming and what time. Then Installer Russell called to tell me he was 20 minutes out from my house. Russell installed a 30 gallon electric Water Heater for me which I supplied. His work ethic was top notch, professional, cleaned up everything before he left and has a great smile. I would highly recommend this company and ask for Russell. Pretty good deal on the price also. Thank You so much Russell!!!!! :-)

Peninsular Plumbing is a great company - called them for drain cleaning and their technician (Tom G.) came out. He is ex-military, extremely personable, knowledgeable and did not look like a convict from the TV show Cops. I got service scheduled for that same day and he cleaned up afterwards. I would highly recommend them.