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Expert Plumbing Heating & Electrical

Expert Plumbing Heating & Electrical

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4.9 Google Review
424 Fort Hill Dr #Suite 122, Naperville, Illinois, 60540, United States
(630) 579-1996 expertplumbing.com
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Refresh Reviews 4.9


Mar 26, 2018
Great company but the people are much better. Just switched to expert and am glad I did. Jim specifically is great. Always helps that he rather fun guy to be around but he has taken care of me multiple times and is always honest and fair. There needs to be more people like him in the service industry. Expert seems to be a good company with some great people working for them.

Apr 15, 2018
Update 4/15/2018: Had an issue with my hot water heater and Jim (and Justin) came to the rescue. Justin walked me through some quick tips Friday night over the phone, and Jim was out on Saturday morning to fix my hot water heater. Got everything taken care of within hours of me finding out about the problem. It's good to know help is only a phone call away, and they always come out right away and take care of any issue(s). Thanks again. You just can't find better service than Expert Plumbing. Update, 3/6/2018: Expert came back to take care of a sump pump replacement for me. Jim was great, and no matter how many questions I asked, he always answered in the most professional, courteous and most importantly, PATIENT manner. Becky was also fantastic (as usual) as I had called concerned that the weather might be a problem; She actually checked the weather and reassured me everything would go according to plan. Great service all around. Expert Plumbing is the only place to call to have anything done to your home. I'd give them 10 stars if I could. Jim, Justin and Becky are all fantastic. Anyone they send out is awesome as well - it's probably a requirement for employment there... To say that they are professional is an understatement. They have rescued me from more jams than I can count at this point - and are scheduled to come back next week. They even once came back on an "emergency" basis to help me with some waterproofing that wasn't even part of the work I had requested!!!! Call Expert for anything you need for your home (plumbing, HAVC, electrical, etc.) -You'll be glad you did.

Feb 7, 2018
Thank you for years of great service and customer service. We have been receiving consistently great service from the technicians. Eric in particular is very knowledgeable and has great people skills. He was scheduled to come to our house to fix the thermostat that did not work and we were all freezing for over 12 hrs. He called me before his visit and trouble shot the situation over the phone. He asked leading questions, figured out there was corrosion, suggested how I can try to fix it myself by getting rid of the corrosion. He offered to call back to check and see if he still needed to come out. I cleaned the corrosion, started the furnace, Eric called back to check, I reported success and thanked him. That was a great example of superior customer service! We are very impressed and will stay loyal customers. Thank you, Eric and Expert Plumbing and Heating!

Jan 23, 2018
I contracted Expert Plumbing in 2014 for a replacement water heater. Kevin M. did a fantastic job. He was timely, professional, educated. I again contracted for a replacement furnace in May of 2017. Again, Marc P. and Eric H. stepped up to the task with outstanding workmanship, professionalism and customer courtesy. Today, I had a followup appointment scheduled to investigate a rattling sound when the furnace started up. I assumed the problem was stemming from the new furnace, and wanted to curb the problem before it got worse. I was pleased to see Eric Holmes at my door this morning, exactly on scheduled time for arrival. He performed his analysis as a top-notch Tech, evaluating and checking all facets of the furnace, and then pin-pointed the vibration problem which was caused by two adjacent pipes. A one-of-a-kind problem? Possibly. But the experience and common sense of this qualified Technician only took a few minutes to uncover. My hat's off to Eric Holmes of Expert Plumbing Service.

Mar 6, 2018
We had our sump pump replaced. The service as always was excellent. Justin was our Tech and was a pleasure to have in our home. He explained clearly to us what all of our options were. We ended up selecting a combo primary and back up pump with Wifi which could alert us if the back up pump is activated. We have been a customer of Expert for about 10 years. They are a great contractor.

INDUSTRY BLOGS

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