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Arce Plumbing & Sewer

Arce Plumbing & Sewer

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2.8 Google Review
2146 Elmwood Ave ## 208, Berwyn, Illinois, 60402, United States
(312) 532-9569 www.arceplumbing.com
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Google Reviews

Refresh Reviews 2.8


Feb 20, 2018
Unfortunately I was the victim of predatory, and dishonest practice by this business; for this reason I do NOT recommend A.R.C.E to anyone. I am the owner of a below grade/garden unit of a four flat building in Chicago. In October, with heavy rainfall, I found out the hard way that the sump pump of the building was not working correctly, which resulted in flooding of my unit, and significant damage to my property. My condo association called on A.R.C.E plumbing to come out on an emergency call to resolve the issue. Ruben Ruiz came to my property and assessed the sump pump and confirmed that it in fact needed to be replaced. Ruben allegedly replaced our sump pump in October, charging $475 for the pump-which is twice the market value, and $300 for labor. Just four months later in February, I noticed flooding again in my unit. Equipped with the knowledge gained from my experience in October I immediately assessed the sump pump which again was not working. A.R.C.E was called back to the property in February, as obviously a sump pump should last MUCH longer than four months. Ruben returned and attempted to tell me that the sump pump was NOT replaced in October, instead, they just replaced a part, though my invoice from October clearly states that the sump pump was replaced. When Ruben was shown the invoice from October, he attempted to piece together his lie about the alleged work completed. This time around, I visually observed Ruben remove the faulty sump pump, which was clearly NOT four months old, instead it appeared as though it was nearly ten years old. As a result of Ruben's dishonest practice I now have additional damage to my unit and property secondary to him not completing the work for which he was paid to do.

Oct 15, 2017
ARCE is NOT a 24 hour emergency services company. Our basement flooded after they installed a new sump pump incorrectly. Consequently they never returned our calls as we watched our personal belongings become destroyed. We are now in litigation with this company that does not stand behind their work. Buyer beware!

Mar 1, 2017
Arce plumbing came highly-rated. I am very disappointed. I hired them to jet my plumbing lines as maitinance. After they were done. I noticed I was having a problem with a line he came back looked at the lin and told everything was fine. The next few months I continue to have problems with the line having to put my commercial washer out of service and losing Revenue. When I contacted him to tell him I was still having problems he told me he would have to charge me again to get the line that never worked after he did it. That I could have been a repeat customer.

Oct 17, 2016
ARCE is an amazing company to work with. Plumbing is not an easy trade and every plumbing situation is different than the next. I found ARCE when I was working in residential property management and quickly found them to be my go to guys for any and all plumbing work. They tried to make things as convenient and worry-free as possible. They run a honest business and are amazing to work with. Thank you to Ruben and the entire ARCE team for the great work they do.

Nov 30, 2016
This company installed the incorrect main pump for our building ($3,500+). The water pressure fluctuates significantly. Despite telling me multiple times the pump would be fixed, even if the cost had to be born by arce, they have not fixed the issue. It has been six months to a year and this is still dragging out. They have told me multiple times the problem would be fixed in a week. They do not respond to emails or phone calls. Please stay away!!!!

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