I contacted Armbrust for an estimate to replace my old sump pump and install a maintenance free back up sump pump system. I had been concerned about the noises coming from the crawl space area where my sump is located. Rich from Armbrust came out and met with me and walked through my options. He explained why I was hearing the noises that were occurring with my sump and shared that if / when I decide to replace my current sump and add the back up system that they can rework the PVC pipes coming out of the sump and affix them to the foundation rather than routing them through the wooden joists that run under my floors in the living room, consequently, contributing to the loud noise. He also spent time educating me on how the systems work individually and together. After our meeting, he followed up with a written proposal outlining three options I could choose from to help improve my current sump pump arrangement in the crawl space. Never did I feel like I was being "sold" on a system that I didn't need. He broke out my options in the most cost effective manner and I appreciated the detail contained within the written proposal.
A few months later I decided to schedule the work to be done. I received an email notification the day before the work letting me know who was assigned to the installation, a photo of my technician and the identification he would be possessing. I had the pleasure of meeting Adam C. My appointment was schedule between 7-7:30 a.m. He phoned me when he left Armbrust. He arrived around 7:20 (right on schedule) and when I met him at the front door he was personable and professional, shook my hand and introduced himself. I was completely at ease with Adam. My Boxer followed him around a good bit, and she is a good judge of character! Adam assured me that I would be in good hands. I was nervous with all of the recent rain fall, yet so relieved at the same time I was getting this project crossed off the list. Adam inspected the crawl space area and then went right to work. He used tarps to cover the carpeting from where he had to enter and exit the home. He understood that I had to take my kids to school and then catch the train to go to work. He took time to answer the questions that I had, asked me what I needed done to secure the house when the job was completed and set my mind at ease about leaving for the day. When I came home the house was secured and there was no evidence that any work had been done. It was neat and tidy. I was amazed to look into the crawl space and see my new sump pump and back up system. I then went outside and took a look at the work he did to secure the new PVC pipes and extra ejector pipe for the back up system. The drilling of the hole and the sealing of the pipes were very neat. I was amazed at the precision and timeliness of this installation.
While these systems are not inexpensive, I do feel that the estimate I was provided and the price point I paid was fair and reasonable. The peace of mind knowing my home is safer with a new sump pump, improved plumbing and a back up maintenance-free sump pump system is invaluable.
Lastly, the professional and courteous nature of Adam C., along with Rich at Armbrust, really made my experience beyond positive. I felt I was in excellent hands and I never felt that any of my questions or concerns were invalid or insignificant. The knowledge and expertise received from Adam and Rich really made me feel good about my investment. I absolutely would not hesitate to work with Armbrust in the future.